IT Support Assistant

Northeast Kingdom Human Services (NKHS); St. Johnsbury (VT); On-site; USD 32,000 - 45,000; Full time

Job summary

Northeast Kingdom Human Services (NKHS) in Vermont seeks an IT Support Assistant to provide developmental and operational IT support. The role involves structured tasks such as equipment preparation, inventory, organization, recycling, and basic workstation setup under supervision.

Applicants will assist with defined IT projects and contribute to department capacity while gaining practical exposure to technology in a supportive environment.

Responsibilities

• Unbox, inspect, clean, label, organize, store, and prepare computers, monitors, peripherals, phones, cables, adapters, and other technology equipment.
• Prepare equipment for deployment, return, storage, recycling, trade-in, or disposal according to documented procedures.
• Assist with basic workstation setup, including monitors, docks, keyboards, mice, power connections, cable management, and other non-privileged setup tasks under direction.
• Organize equipment rooms, shelves, cables, supplies, spare devices, packaging materials, and recycling areas.
• Assist with inventory audits, equipment counts, labeling projects, device refreshes, office moves, onboarding preparation, and other defined IT projects.

Job description

IT Support Assistant

The IT Support Assistant is a developmental and operational support position that performs structured, supervised Information Technology tasks such as equipment preparation, inventory, organization, recycling, basic workstation setup, and documented project assistance. The role is designed to provide useful department capacity and practical exposure to technology.

Duties & Responsibilities

• Unbox, inspect, clean, label, organize, store, and prepare computers, monitors, peripherals, phones, cables, adapters, and other technology equipment.
• Prepare equipment for deployment, return, storage, recycling, trade-in, or disposal according to documented procedures.
• Assist with basic workstation setup, including monitors, docks, keyboards, mice, power connections, cable management, and other non-privileged setup tasks under direction.
• Organize equipment rooms, shelves, cables, supplies, spare devices, packaging materials, and recycling areas.
• Assist with inventory audits, equipment counts, labeling projects, device refreshes, office moves, onboarding preparation, and other defined IT projects.