TECHNOLOGY SUPPORT TECHNICIAN II

Rowan--salisbury-Schools; Salisbury (NC); On-site; USD 28,000 - 34,000; Full time

Job summary

Rowan-Salisbury Schools is seeking a Technology Support Technician II in Salisbury, NC. The role provides hardware and software support district-wide, serving as a lead for one system (VOIP, Promethean/classroom displays, district cell phones, or new staff device deployment) and training other technicians.

The candidate must have an associate degree or equivalent plus two years of IT experience, with A+ certification and strong knowledge of hardware, network basics, and security practices.

Qualifications

• Associate degree or equivalent with two years tech experience; coursework may substitute for experience.
• A+ certification required.
• Strong knowledge of computers and hardware.
• General knowledge of LAN/WAN and AV equipment.

Responsibilities

• Provide advanced assessment, triage, documentation, and resolution of incidents and requests related to MDM and devices.
• Assist with installation, repair, and upgrade of hardware and software.
• Use ticketing system to manage daily work orders with detailed documentation.
• Configure and install network equipment under supervision.
• Support classroom technology setup and maintenance (AppleTVs, projectors, interactive boards).
• Maintain security by MFA/password management and account control.

Skills

Effective communication

Problem solving

Hardware knowledge

Networking basics

MS365/Office 365

Password resets/MFA

Education

Associate degree in computer science or IT-related field

A+ certification

Tools

MDM tools (e.g., MDM)

GSX

Active Directory / DNS

Job description

TECHNOLOGY SUPPORT TECHNICIAN II

Rowan-Salisbury Schools Wallace: Technology - Salisbury, North Carolina Open in Google Maps

This job is also posted in North Carolina School Jobs , and Rowan-Salisbury School System

Job Details

Job ID: 5936973
Application Deadline: Posted until filled
Posted: Sep 23, 2026 4:00 AM (UTC)

Starting Date: Immediately

Job Description

Technology Support Technician II

Reports to: Technology Support Supervisor

Purpose:

The Technology Support Technician Level 2 provides hardware and software support to users, managing technology systems within the district. This includes being the point person for one of the following systems: VOIP, Promethean and Classroom Displays, District Cell Phones, New Staff Device Deployment, and Board of Education Live Streaming. This position encompasses all the responsibilities of a Technology Support Technician Level 1, in addition to these specialized duties. The Technician Level 2 also assists in training other technicians on these systems. Excellent customer service and effective communication with users are essential.

Qualifcations

• Associate degree in computer science or an IT-related field from an appropriately accredited institution; or High school or GED diploma and two years of experience in the ?eld of technology related to the position's Coursework in computer or information technology may be substituted year-for-year for the required experience; or an equivalent combination of education and experience.
• A+ certification
• Strong knowledge of computers and related
• General knowledge of components of local area
• Ability to communicate effectively with all levels of technology
• Ability to use problem-solving skills to resolve issues and recognize when to refer complex problems to higher-level technical support.
• Strong knowledge of hardware and software
• Strong knowledge of presentation equipment such as TVs, interactive boards, and
• General knowledge of A/V

Knowledge, Skills, and Abilities

• Pro?cient in using MDM tools like Moysle to manage and secure
• Ability to diagnose and resolve complex network issues, including LAN/WAN problems and advanced VOIP functionality.
• Knowledge of interactive panels like ClearTouch and Promethean, including setup, calibration, and basic
• Experience in deploying new technologies and system
• Knowledge of group policy, DNS, and
• Proficiency in managing and troubleshooting applications and device connectivity issues.
• Understanding of security awareness best
• Familiarity with OS installation and
• Experience with virus and malware
• Ability to handle user account management, password resets, and MFA
• Familiarity with GSX and other third-party companies for processing device
• Ability to work independently and as part of a
• Profciency in managing MS365 support and email configuration.
• Familiarity with Adobe Signature

Key Duties and Responsibilities

• Manage and be the point person for one of the following systems: VOIP, Promethean and Classroom Displays, District Cell Phones, New Staff Device Deployment, or Board of Education Live
• Provide advanced assessment, triage, documentation, and resolution of incidents and requests related to MDM.
• Assist with the installation, repair, and upgrade of hardware, software, and related
• Use a ticket tracking system to manage daily work orders and provide detailed documentation of repairs and actions taken.
• Use an inventory system to track technology-related
• Assist with the con?guration and installation of network equipment such as cabling, switches, access points, and other related peripherals under supervision.
• Assist users with accessing computers, networks, and
• Escalate complex problems to higher-level technical
• Provide timely and effective resolution of
• Perform system updates on
• Reset accounts for staff and assist in setting up MFA and other security
• Maintain accurate records of installations, repairs, and
• Manage account control (deactivate/reactivate) and password
• Participate in professional development
• Work closely with ITfs to ensure technology aligns with instructional
• Installation and removal of APs, switches,
• Support classroom technology setup and maintenance (AppleTVs, projectors, interactive whiteboards).
• Provide peripheral device support and printer setup/troubleshooting.
• Support board meetings with technology
• Handle projector/interactive whiteboard
• Maintain pro?ciency in security awareness and best
• Perform password management and active directory
• Other duties as assigned

Term of Employment:12 months

Salary Schedule:Classified Salary Schedule,GradeN

Position Type: Full-Time
Salary: $19.97 to $24.80 Per Hour
Job Categories:

Administration > Technology

Contact Information

• Ashley Duggins , Director of Talent Acquisition
• Email: [e-mail]

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