IT Technician II

Chapel Hill-Carrboro City Schools; Chapel Hill (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Chapel Hill-Carrboro City Schools is hiring an IT Technician II to provide on-site technical support for schools. You will install, configure, and troubleshoot district computers, peripherals, and network connectivity, plus room presentation equipment and AV systems.

The role requires a High School diploma, a NC driver’s license, and 2+ years of relevant experience. Preference is given to candidates with a technical degree and strong IT infrastructure knowledge.

Qualifications

• High School diploma and a valid NC driver's license are required.
• Minimum two years of experience and/or equivalent training with multiple operating systems and hardware in a networked environment.
• Preferred: college degree or technical school training (2 years).
• Strong knowledge of core technologies including AD, Azure, Exchange, WAN/LAN/Wi-Fi, VOIP, cloud services, and related IT infrastructure is desirable.

Responsibilities

• Provide on-site technical support for district schools per standards.
• Install, configure, and troubleshoot district-owned computers, peripherals, and network connectivity.
• Handle room presentation equipment and room AV systems.
• Respond to service requests, log work, and close tickets within SLAs.
• Transport equipment between sites as needed using department vehicles.
• Assist in equipment selection and surplus processing.
• Ensure compliance with district policies.

Education

High School diploma

Valid NC driver's license

College degree or graduation from a technical school (2 year minimum)

Tools

Windows

macOS

ChromeOS

iOS

iPadOS

Android

Microsoft Office

Google Workspace Apps

ERP software

Document/Web cameras

Printers

Projectors

Room audio systems

Interactive whiteboards

Job description

Job Description

• Install, configure, and troubleshoot district owned client computers/peripherals and related network/interface connectivity. Including but not limited to: laptops, desktops, tablets, thin clients, phones, virtual computers, printers (network/serial connected), document cameras, scanners, and monitors
• Install, configure, and troubleshoot room presentation equipment and related network/interface connectivity. Including but not limited to: interactive whiteboards/displays, digital signage, projectors, TVs, and audio systems
• Basic installation of rack mounted IT infrastructure equipment
• Answers telephone, provides immediate technical assistance if possible, refers calls to appropriate persons or creates a work order request for additional on-site support
• Follows established procedures for processing IT support requests, documents in-progress and completed work, and closes support tickets within established Service Level Agreements (SLAs)
• Utilize department vans to pick up and deliver computer equipment to sites as needed
• Support special programs and meetings as needed including special equipment pick up, delivery, and setup
• Assists in the selection process for IT supported equipment
• Processes surplus equipment at assigned locations
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures

Chapel Hill- Carrboro City Schools

Job Description

Job Title: IT Technician II

Salary Schedule: Classified; CHCCS Salary Page

Reports To: Executive Director of Technology

Salary Grade: 106

Work Location: Lincoln Center

FLSA Status: Nonexempt

Work Schedule: 12 Month

Position Summary

The goal of the IT Technician II is to provide on-site technical support for schools in accordance with district standards and at the direction of the central IT department support apparatus.

Essential Duties

• Install, configure, and troubleshoot district owned client computers/peripherals and related network/interface connectivity. Including but not limited to: laptops, desktops, tablets, thin clients, phones, virtual computers, printers (network/serial connected), document cameras, scanners, and monitors
• Install, configure, and troubleshoot room presentation equipment and related network/interface connectivity. Including but not limited to: interactive whiteboards/displays, digital signage, projectors, TVs, and audio systems
• Basic installation of rack mounted IT infrastructure equipment
• Answers telephone, provides immediate technical assistance if possible, refers calls to appropriate persons or creates a work order request for additional on-site support
• Follows established procedures for processing IT support requests, documents in-progress and completed work, and closes support tickets within established Service Level Agreements (SLAs)
• Utilize department vans to pick up and deliver computer equipment to sites as needed
• Support special programs and meetings as needed including special equipment pick up, delivery, and setup
• Assists in the selection process for IT supported equipment
• Processes surplus equipment at assigned locations
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures

Education/Experience Requirements

• Required
  • High School diploma
  • Valid NC driver's license
  • Minimum two year of experience and/or equivalent training working with the following:
    • Operating Systems: Windows, macOS, ChromeOS, iOS, ipadOS, Android
    • Computer Hardware: PC Compatible/Apple Computers, Tablet hardware
    • Common user software: Microsoft Office, Google Workspace Apps, ERP softwares
    • Peripheral/AV Hardware: Document/Web cameras, Printers, Projectors, room audio systems
  • Minimum one year experience and/or equivalent training operating computers and software in a networked environment
• Preferred
  • College degree or graduation from a technical school (2 year minimum)
  • Strong knowledge of core technologies including but not limited to: Active Directory (AD), Azure, Exchange, WAN/LAN/Wi-Fi, VOIP, Core Networking, Cloud Services, UDM technologies
  • Experience with the following brands and systems: SMART Technologies, Mimio, Vivi, Airtame, Epson, Lightspeed, BEAM, Lenovo, Filewave, Meraki, Sherpadesk, and Cisco
  • Educational environment experience
  • ITIL training
  • Solid understanding of basic troubleshooting of device connectivity and physical wiring

Physical Requirements

• Must be able to physically perform the basic operational functions of stooping, kneeling, crouching, reaching, standing, walking, hearing and repetitive motion
• Ability to lift a minimum of 20 pounds
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Disclosure

This document provides descriptive information about the above Chapel Hill-Carrboro City School position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual's ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Chapel Hill-Carrboro City School reserves the right to make changes to this document as deemed necessary without providing advance written notice.

Approved By: _____________________ Date Created/Revised: 1/9/2024