IT Support and Systems Intern

Element Solutions; Maryland; Hybrid; USD 24,796 - 27,552; Full time

Job summary

Element is seeking a motivated IT Intern to support our organization’s internal IT operations during a 12-week program. You will gain hands-on experience in IT support, systems administration, and building tools to enhance internal workflows.

Responsibilities include troubleshooting, scripting for automation, MD M and cloud platform configurations, and documenting processes. Remote-first with Maryland preference and eligibility for background checks and US residency.

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, or related field in Maryland.
• Minimum GPA of 2.5.
• Basic IT troubleshooting, OS knowledge (macOS preferred).
• Familiarity with scripting or programming languages (Python, Bash, PowerShell).
• Strong analytical and communication skills.
• Detail-oriented with good documentation.
• Ability to work 10–20 hours per week.
• Must pass a background check and hold US citizenship or permanent residency.
• Must reside in Continental US, preferably Maryland.

Responsibilities

• Provide internal IT support to staff, troubleshooting hardware, software, and service issues.
• Analyze current internal IT workflows and systems to identify areas for process improvement.
• Develop tools and scripts to automate routine IT resource management and provisioning tasks.
• Assist with the administration and configuration of devices using MDM and cloud platforms such as Mosyle, Microsoft Intune, AWS, and GCP.
• Assist in setting up monitoring and alerting for internal systems to ensure high availability.
• Create and maintain detailed documentation for IT systems, setups, and user troubleshooting guides.
• Assist in tracking and documenting internal IT assets, hardware, and software licenses.
• Prepare summary reports on IT support trends, tool performance, and recommendations for future roadmaps.
• Work with our security team to address internal system security issues and respond to incidents.

Skills

Analytical thinking

Problem solving

Communication

Documentation

Independent worker

Education

Pursuing IT/CS degree

GPA ≥ 2.5

Tools

Mosyle

Microsoft Intune

AWS

GCP

Python

Job description

Position Overview

Element is seeking a motivated IT Intern to support our organization’s internal IT operations. This 12‑week internship provides hands‑on experience in internal IT support, systems administration, and the development of custom tools and processes to support a growing small‑business digital service firm. You will gain experience developing, improving, and implementing internal IT workflows, automated tools, and procedures using modern cloud service platforms such as Google Cloud Platform and Amazon Web Services.

Key Responsibilities

• Provide internal IT support to staff, troubleshooting hardware, software, and service issues.
• Analyze current internal IT workflows and systems to identify areas for process improvement.
• Develop tools and scripts to automate routine IT resource management and provisioning tasks.
• Assist with the administration and configuration of devices using MDM and cloud platforms such as Mosyle, Microsoft Intune, AWS, and GCP.
• Assist in setting up monitoring and alerting for internal systems to ensure high availability.
• Create and maintain detailed documentation for IT systems, setups, and user troubleshooting guides.
• Assist in tracking and documenting internal IT assets, hardware, and software licenses.
• Prepare summary reports on IT support trends, tool performance, and recommendations for future roadmaps.
• Work with our security team to address internal system security issues and respond to incidents.

Minimum Requirements

• Currently pursuing a degree in Information Technology, Computer Science, or a related technical field within a university in the state of Maryland.
• Minimum GPA of 2.5.
• Basic understanding of IT troubleshooting, operating systems (macOS preferred), and core IT principles.
• Familiarity with scripting or programming languages (e.g., Python, Bash, PowerShell) for tool development.
• Strong analytical, problem‑solving, and decision‑making skills.
• Excellent written and verbal communication abilities.
• Detail‑oriented with strong documentation skills.
• Ability to work independently and collaboratively in a dynamic, fast‑paced environment.
• Ability to work 10–20 hours a week.
• Ability to pass a background check.
• US Citizenship or Permanent Residency required.
• Must reside in the Continental US, preferably within the state of Maryland.

Preferred Qualifications

• Qualified individuals living in HUBZone‑certified areas are strongly encouraged to apply. Note: HubZone‑eligible areas can be identified via the SBA HubZone map.

Compensation

$18 – $20 an hour. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs and other factors permitted by law.

Location & Remote Work

Remote‑first company based out of Washington, DC. All positions are remote; the company is open to candidates located anywhere in the Continental United States, preferably within Maryland.

Equal Opportunity Employer

Element is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, marital status, protected veteran status, or any other legally protected class.