IT Support and Automation Engineer (219363)

Diverse Tech Services; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

PTO & holidays

401K plan

Medical/Dental/Vision

Disability & Life Insurance

Job summary

Diverse Tech Services, Inc. is seeking an IT Support & Automation Engineer to own Tier 2 issues and drive safe, practical improvements.

You will troubleshoot Microsoft 365, Entra ID, Intune, Windows, and related security concerns, turning recurring tasks into reliable PowerShell/RMM/PSA workflows. We value practical problem-solving and the ability to explain testing, rollback, and secure AI usage without exposing client data.

Qualifications

• Independent ownership of Tier 2 issues.
• Strong Microsoft 365/Entra ID/Intune and Windows troubleshooting skills.
• Ability to explain testing, protections, rollback, and AI usage without exposing client data.

Responsibilities

• Tier 2 ticket resolution and client communication.
• Improve automation using PowerShell and RMM.
• Document testing, rollback procedures, and security-conscious administration.
• Develop reusable runbooks and AI-assisted support processes.

Skills

Independent ownership

End-user communication

Troubleshooting depth

Tools

Microsoft 365

Entra ID

Intune

Windows troubleshooting

PowerShell

RMM

PSA

Workflow automation

Job description

IT Support & Automation Engineer | Microsoft 365, Intune, PowerShell and Applied AI

Diverse Tech Services, Inc. is hiring an IT Support & Automation Engineer who can combine Tier 2 ownership with safe, practical improvement. The right person can troubleshoot Microsoft 365, Entra ID, Intune, Windows 11, identity, networking, security, and backup issues, then turn recurring work into reliable PowerShell, RMM, PSA, or workflow improvements.

Can you resolve the issue? Understand the cause? Make the next occurrence easier to handle or prevent? If you can solve real support problems and turn repeatable work into safer scripts, workflows, runbooks, and service improvements, we want to talk to you. We value sound judgment over tool buzzwords. You should be able to explain how you tested, protected permissions, handled failure, documented rollback, verified the outcome, and used AI without exposing client information or accepting unsupported output.

Diverse Tech Services, Inc. offers competitive compensation including a comprehensive benefits package including paid time off, paid holidays, a matching 401K plan, Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, and Life Insurance.

What you will own: Tier 2 ticket resolution; Microsoft 365, Entra ID, Intune and Windows troubleshooting; client communication; security-aware administration; PowerShell and RMM improvements; documented testing and rollback; responsible use of approved AI; and reusable team knowledge.

What success looks like: Clients know what is happening, tickets include evidence, service restoration is verified, security controls are not weakened, and the team gains dependable automation or documentation from recurring work.

What you bring: Independent ownership of common Tier 2 issues; Microsoft 365 and endpoint fundamentals; safe scripting judgment; managed-services discipline; and examples of a script, workflow, runbook, lab, or AI-assisted support process you can explain in detail. Certifications are valued but are not substitutes for capability. Microsoft 365 Dynamics experience is a plus.

Diverse Tech Services, Inc. is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local laws. Diverse Tech Services, Inc. complies with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), and all applicable OFCCP regulations.