IT Support and Automation Engineer (219363)

SLAS (Society for Laboratory Automation and Screening); Indianapolis (IN); Presencial; USD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

401K matching

Medical, Dental, Vision

Descripción de la vacante

Diverse Tech Services, Inc. is hiring an IT Support & Automation Engineer who will own Tier 2 issues and drive safe, automated improvements across Microsoft 365, Entra ID, and Intune.

You will troubleshoot Windows, manage security-conscious administration, and craft PowerShell scripts, RMM workflows, and runbooks to reduce recurring work. The role emphasizes client communication, documented testing, rollback plans, and responsible use of AI to avoid exposing client information while

Formación

• Must own Tier 2 issues and resolve them independently.
• Troubleshoot Microsoft 365, Entra ID, Intune and Windows effectively.
• Demonstrate security-aware administration and testing.

Responsabilidades

• Tier 2 ticket resolution.
• Microsoft 365, Entra ID, Intune and Windows troubleshooting.
• Client communication and service restoration.
• Security-conscious administration and rollback documentation.
• Develop PowerShell scripts and RMM/workflow improvements.
• Document testing, rollback, and outcomes, using AI safely.

Conocimientos

Tier 2 ownership

Troubleshooting

Security-minded administration

Client communication

Herramientas

Microsoft 365

Entra ID

Intune

Windows

PowerShell

RMM

Descripción del empleo

IT Support & Automation Engineer | Microsoft 365, Intune, PowerShell and Applied AI

Diverse Tech Services, Inc. is hiring an IT Support & Automation Engineer who can combine Tier 2 ownership with safe, practical improvement. The right person can troubleshoot Microsoft 365, Entra ID, Intune, Windows 11, identity, networking, security, and backup issues, then turn recurring work into reliable PowerShell, RMM, PSA, or workflow improvements.

Can you resolve the issue? Understand the cause? Make the next occurrence easier to handle or prevent? If you can solve real support problems and turn repeatable work into safer scripts, workflows, runbooks, and service improvements, we want to talk to you. We value sound judgment over tool buzzwords. You should be able to explain how you tested, protected permissions, handled failure, documented rollback, verified the outcome, and used AI without exposing client information or accepting unsupported output.

• Compensation includes a comprehensive benefits package including paid time off, paid holidays, a matching 401K plan, Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, and Life Insurance.

What you will own:

• Tier 2 ticket resolution;
• Microsoft 365, Entra ID, Intune and Windows troubleshooting;
• client communication;
• security-aware administration;
• PowerShell and RMM improvements;
• documented testing and rollback;
• responsible use of approved AI;
• reusable team knowledge.

What success looks like:

• Clients know what is happening, tickets include evidence, service restoration is verified, security controls are not weakened, and the team gains dependable automation or documentation from recurring work.

What you bring:

• Independent ownership of common Tier 2 issues;
• Microsoft 365 and endpoint fundamentals;
• safe scripting judgment;
• managed-services discipline;
• and examples of a script, workflow, runbook, lab, or AI-assisted support process you can explain in detail. Certifications are valued but are not substitutes for capability. Microsoft 365 Dynamics experience is a plus.

Diverse Tech Services, Inc. is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local laws.

Diverse Tech Services, Inc. complies with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), and all applicable OFCCP regulations.