Senior Endpoint Support Engineer

Pt78; United States; Remoto; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Platinum Technologies, a Northern Virginia–based firm, seeks an experienced Senior Endpoint Support Engineer with Azure/Intune/SCCM background to lead migration initiatives and serve as a senior escalation point. This remote role requires active Secret clearance and collaboration across Endpoint Engineering, Security, and Service Desk teams.

You will support migration activities, manage post-migration stabilization, and troubleshoot complex Windows endpoints while driving automation and process

Competenze

• Requires HS diploma or equivalent and 2+ years' relevant experience.
• 5+ years in enterprise IT support, desktop engineering, or service desk operations.
• Azure/Intune/SCCM background with Tier 3 support experience.
• Strong troubleshooting of Windows 10/11 and Microsoft 365.
• Experience with Intune, MECM/SCCM, Autopilot, Group Policy, and AD/Entra ID.
• Experience with endpoint migrations and large-scale deployments.
• Strong networking knowledge (DNS, DHCP, TCP/IP, VPN, Wi-Fi).
• Excellent communication and incident management skills.
• 8570 compliance mindset and ability to work independently.

Mansioni

• Provide Tier 3 technical support for endpoint migration, deployment, provisioning, and post-migration stabilization.
• Troubleshoot complex Windows endpoint issues related to OS, drivers, apps, profiles, authentication, networking, peripherals.
• Support endpoint migration activities including device replacement, OS upgrades, hardware refreshes, profile/data migration, app deployment, user cutover.
• Investigate and resolve migration failures, deployment errors, application compatibility issues, configuration problems.
• Serve as escalation point for Tier 1/2 Service Desk and provide guidance.
• Partner with Endpoint Engineering to identify root causes and remediation strategies.
• Support endpoint management platforms like Intune, SCCM/MECM, Autopilot.
• Troubleshoot Microsoft 365, Teams, Outlook, OneDrive, authentication, VPN, printing.
• Assist with endpoint security controls and policy troubleshooting.
• Develop and maintain technical docs, runbooks, and procedures.

Conoscenze

Endpoint management

Azure Intune SCCM

Windows troubleshooting

Microsoft 365

Networking basics

Log analysis

Documentation

8570 compliance

Formazione

High School Diploma or equivalent

Strumenti

Microsoft Intune

SCCM/MECM

Autopilot

Group Policy

Active Directory/Entra ID

PowerShell

Descrizione del lavoro

Who we are.

Platinum Technologies is a Northern Virginia based integrated solutions firm that specializes in PaaS, Cybersecurity & AI Platform development for the Defense and Federal Sectors. Our team solves hard problems and helps our Mission Partners achieve their goals. If you are self-motivated, possess demonstrated learning agility, and are passionate about delivering high-quality work products – we want to hear from you.

You.

Platinum Technologies is seeking an experienced Senior Endpoint Support Engineer with a Azure/Intune/SCCM background to provide advanced technical support and operational expertise in support of enterprise endpoint migration initiatives. This role will serve as a senior escalation point for complex endpoint issues and will partner closely with Endpoint Engineering, Infrastructure, Security, and Service Desk teams to ensure successful migration activities and a stable end-user experience.

This role is REMOTE.

Candidates must hold an active Secret clearance.

What you get to do.

• Provide Tier 3 technical support for issues associated with endpoint migration, deployment, provisioning, and post-migration stabilization.
• Troubleshoot complex Windows endpoint issues involving operating systems, drivers, applications, profiles, authentication, networking, peripherals, and device configuration.
• Support endpoint migration activities including device replacement, operating system upgrades, hardware refreshes, profile/data migration, application deployment, and user cutover.
• Investigate and resolve migration failures, deployment errors, application compatibility issues, configuration problems, and recurring endpoint incidents.
• Serve as the escalation point for Tier 1 and Tier 2 Service Desk teams and provide technical guidance and knowledge transfer.
• Partner with Endpoint Engineering and other technical teams to identify root causes and develop sustainable remediation strategies.
• Support endpoint management platforms such as Microsoft Intune, Microsoft Configuration Manager (SCCM/MECM), Autopilot, or comparable enterprise management technologies.
• Troubleshoot Microsoft 365, Teams, Outlook, OneDrive, authentication, VPN, printing, and other business-critical endpoint services
• Assist with endpoint security controls, including device compliance, encryption, endpoint protection, and security policy troubleshooting.
• Develop and maintain technical documentation, knowledge articles, troubleshooting procedures, and migration runbooks.
• Analyze incident and migration data to identify trends, recurring failures, and opportunities for automation or process improvement.
• Participate in migration waves, cutovers, hypercare, and other scheduled deployment activities, including occasional after-hours support when required.
• Coordinate with vendors and third-party support organizations when escalation outside the internal environment is necessary.
• Ensure incidents and service requests are accurately documented and resolved in accordance with established service management processes.
• Candidates must hold an active Secret Clearance

Required Skills.

• Requires High School Diploma or equivalent and 2+ years of prior relevant experience
• 5+ years of experience in enterprise IT support, desktop engineering, endpoint management, or service desk operations.
• Azure/Intune/SCCM background
• Demonstrated experience providing Tier 3 / advanced technical support in a large enterprise environment.
• Strong troubleshooting experience with Windows 10/11 endpoints and Microsoft 365.
• Hands-on experience with endpoint management and deployment technologies such as Microsoft Intune, MECM/SCCM, Autopilot, Group Policy, and Active Directory/Entra ID.
• Experience supporting enterprise endpoint migrations, hardware refreshes, operating system upgrades, or large-scale device deployments.
• Strong understanding of networking fundamentals including DNS, DHCP, TCP/IP, VPN, Wi-Fi, and authentication.
• Experience troubleshooting endpoint applications, drivers, peripherals, certificates, profiles, and system configuration.
• Ability to analyze logs and system information to isolate complex technical issues.
• Strong incident management, problem management, and root-cause analysis skills.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively across technical teams.
• Must maintain and be 8570 compliant.

Desired Qualifications.

• Experience supporting large-scale Windows 11 migrations or enterprise device modernization programs.
• Experience with Microsoft Autopilot and modern endpoint management.
• Experience with PowerShell scripting and endpoint automation.
• Familiarity with Microsoft Entra ID, Conditional Access, Defender for Endpoint, BitLocker, and endpoint compliance.
• ITIL certification or experience working within an ITIL-based service management environment.
• Microsoft certifications related to endpoint administration, Microsoft 365, or Azure.
• Experience working in a project-based migration or transformation environment

The Company is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information.