IT Support Analyst: Rapid Help Desk & Desktop Support

PangeaTwo; Moody (AL); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

PangeaTwo in Birmingham, AL is seeking an IT Analyst to deliver hands-on help desk and desktop support across the organization. You will troubleshoot hardware, software, and connectivity issues, set up computers for new hires, and maintain user accounts with prompt, clear communication.

The ideal candidate has 2+ years in IT support, strong customer service, and the ability to work independently while prioritizing tickets based on business impact. This is a full-time on-site role.

Qualifications

• 2+ years in an IT help desk, desktop support, or similar role.
• Experience troubleshooting hardware, software, networking, and end-user issues.
• Hands-on experience setting up and configuring IT equipment.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Excellent customer service and interpersonal skills.
• Ability to communicate technical information clearly to diverse users.
• Great troubleshooting and problem-solving abilities.
• A strong sense of urgency and ability to prioritize issues by impact.
• Ability to manage multiple tickets while maintaining service quality.
• Self-motivated, dependable, and able to work independently.
• Strong organizational skills and attention to detail.

Responsabilités

• Provide first- and second-level technical support to end users via phone, email, Teams, and in person.
• Troubleshoot hardware, software, connectivity, and desktop technology issues.
• Set up, configure, and deploy new computers and peripherals.
• Prepare equipment and accounts for new hires and onboarding.
• Install and configure software and applications.
• Troubleshoot Windows, Microsoft 365, printers, and mobile devices.
• Create and maintain user accounts and access as needed.
• Track, document, and prioritize help desk tickets through resolution.
• Escalate complex issues to IT teams or vendors.
• Assist with hardware replacements, moves, and tech refresh projects.
• Maintain inventory of IT assets.
• Provide clear, professional communication on ticket status and resolution.
• Assist with IT projects and security procedures as needed.

Connaissances

Customer service mindset

Strong communication

Troubleshooting

Prioritization

Independence

Outils

Windows OS

Microsoft 365

Description du poste

PangeaTwo in Birmingham, AL is seeking an IT Analyst to deliver hands-on help desk and desktop support across the organization. You will troubleshoot hardware, software, and connectivity issues, set up computers for new hires, and maintain user accounts with prompt, clear communication.

The ideal candidate has 2+ years in IT support, strong customer service, and the ability to work independently while prioritizing tickets based on business impact. This is a full-time on-site role.