AI-Driven IT Help Desk Analyst

Talon Hiring Solutions

Birmingham (AL)

On-site

USD 42,000 - 60,000

Full time

6 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Talon Hiring Solutions is partnering with a client in the greater Birmingham, AL area to hire a customer-focused IT Help Desk Analyst. This role is ideal for someone who enjoys troubleshooting, assisting end users, and using technology to improve the user experience.

Reporting to the Information Systems Manager, you’ll provide day-to-day IT support, assist with technology projects, and use AI tools to enhance troubleshooting and documentation while keeping systems running smoothly.

Qualifications

2–4 years of IT support experience preferred.
Familiarity with Windows, macOS, Linux, and networking basics.
Experience with help desk ticketing systems and remote support tools is a plus.
IT certifications such as CompTIA A+ or Microsoft certifications are a plus.

Responsibilities

Provide first-level IT support for hardware, software, network, and account-related issues.
Troubleshoot technical problems in person, by phone, email, chat, and remote support tools.
Document and track requests, issues, and resolutions in the help desk ticketing system.
Set up, configure, and deploy computers, mobile devices, and peripherals.
Assist users with software installations, password resets, and account access.
Escalate complex issues and collaborate with the IT team on solutions.
Maintain IT inventory and develop user guides and knowledge base documentation.
Identify recurring technical issues and recommend improvements.
Support IT projects, system upgrades, and maintenance.
Use AI tools such as Copilot, ChatGPT, or Claude to assist with troubleshooting, documentation, and knowledge sharing.