Tech Support Analyst

PANGEATWO; Birmingham (AL); On-site; USD 77,100 - 128,500; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A technology staffing agency is seeking an Entry-Level Technical Support Analyst in Birmingham, AL. This full-time position involves troubleshooting IT issues, installing software, managing user accounts, and providing excellent customer service. Candidates should have a solid understanding of Windows, Active Directory, and IT service management principles. Potential benefits include medical and vision insurance and a 401(k).

Qualifications

• 1-3 years of experience in IT.
• Strong troubleshooting, problem-solving, and customer service skills.
• Familiarity with hardware and peripherals.

Responsibilities

• Troubleshoot software, hardware, and network problems.
• Install, configure, and upgrade applications.
• Manage user accounts and permissions.
• Document support ticket solutions.
• Provide remote and on-site assistance.
• Train users on system usage.
• Ensure policy compliance and inform managers.

Skills

Strong troubleshooting skills

Problem-solving skills

Customer service skills

Familiarity with Windows

Familiarity with MacOS

Experience with ITSM principles

Knowledge of ticketing systems

Experience with remote access tools

Active Directory knowledge

Education

On-the-job training

Industry certifications preferred

Tools

Entra-ID

Microsoft Windows

Microsoft 365 (Outlook, Teams, SharePoint)

Active Directory

Job description

• Troubleshoot Issues: Handle escalated software, hardware, and network problems.
• Install Software: Install, configure, and upgrade applications.
• Manage Access: Set up and manage user accounts and permissions.
• Document Solutions: Keep detailed records of support tickets.
• Escalate Issues: Refer complex problems to higher-level IT teams.
• Support: Provide remote and on-site assistance, ensuring clear communication.
• Train Users: Offer guidance on using systems and software.
• Policy Compliance: Follow company policies and keep managers informed.
• Customer Service: Deliver exceptional customer service and white glove support, ensuring user satisfaction and professionalism in all interactions.

Key Knowledge Areas:

• Entra-ID
• Microsoft Windows
• Microsoft 365 (Outlook, Teams, SharePoint)
• Active Directory

Qualifications:

• Education: On-the-job training; industry certifications preferred.
• Experience: 1-3 years in IT.
• Skills: Strong troubleshooting, problem-solving, and customer service skills. Familiarity with Windows, MacOS, hardware, peripherals, ITSM principles, ticketing systems, remote access tools, and Active Directory.

Preferred Certifications:

• CompTIA A+
• Network+

This position requires US Citizenship or Green Card as the client is not able to provide sponsorship.

At our clients’ request, only individuals with required experience will be considered.

Please note - if you have recently submitted your resume to PangeaTwo posting, your qualifications will be considered for other open opportunities.

Your resume will never be submitted to a client without your prior knowledge and consent to do so.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Manufacturing

Referrals increase your chances of interviewing at PANGEATWO by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified about new Technical Support Analyst jobs in Greater Birmingham, Alabama Area.

Business Systems Analyst, Guidewire BillingCenter

Birmingham, AL $77,100.00-$128,500.00 1 week ago

Epic Analyst - Grand Central Patient Flow

Senior Guidewire Business Systems Analyst - BillingCenter

Birmingham, AL $69,779.05-$99,320.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.