IT Support Analyst

Exclusive Resorts, LLC; Denver (CO); On-site; USD 52,000 - 78,000; Full time

Job summary

Exclusive Resorts, LLC is seeking an IT Support Analyst to join our Engineering Operations team in Denver. You will provide exemplary technical support to employees, ensuring smooth operations of IT services and collaborating across the business.

The role requires strong communication, problem-solving, and a proactive approach to learning. Onsite support at the corporate office is expected five days a week, with opportunities to contribute to IT projects and support leadership.

Qualifications

• Associate degree or equivalent work experience.
• CompTIA+ certification preferred.
• Experience supporting Microsoft technologies (Microsoft365, Windows, ActiveDirectory, EntraID).
• Experience supporting macOS and iOS devices.
• Experience with Dell laptop hardware.
• Working knowledge of core networking concepts (DNS, DHCP, SSH, VPN, LAN, WAN, TCP/IP).
• Experience with collaboration platforms (Zoom, SharePoint, MSTeams, Slack).
• Familiarity with IT Service Management platforms (Zendesk, Jira Service Management).
• Strong cross‑functional collaboration skills, with the ability to work effectively across technical teams and the broader business.
• Excellent problem‑solving skills with the ability to prioritize and manage competing tasks.

Responsibilities

• Provide technical support to employees experiencing issues with hardware, applications, and network systems.
• Own and operate our IT Service Management (ticketing) platform.
• Provide white glove support to our leadership team.
• Participate in IT projects as required.
• Partner with our Sr. IT Support Analyst to troubleshoot and resolve complex desktop and laptop issues.
• Assist with Windows Server and AWS/Azure cloud requests; support wireless environments; assist with patching.
• Onsite support at the corporate office 5 days a week.

Skills

Strong communication

Problem solving

Cross-functional collaboration

Prioritization

Education

Associate degree or equivalent

CompTIA+ certification preferred

Tools

Zendesk

Jira Service Management

Zoom

SharePoint

MS Teams

Slack

DNS

DHCP

SSH

VPN

LAN/WAN

TCP/IP

Microsoft 365

Windows Server

AWS

Azure

ActiveDirectory

EntraID

Dell laptops

Job description

ExclusiveResorts is seeking an IT Support Analyst to join our Engineering Operations team. The successful candidate will be responsible for providing exemplary technical support to our employees, ensuring smooth and efficient operations of the technical support process. The ideal candidate has experience supporting a diverse collection of business systems and applications. This position will interface with all levels of the business, so we are looking for someone with strong communication skills and a positive attitude. Flexibility and a passion for learning are required for this role.

ROLESANDRESPONSIBILITIES

• Provide technical support to employees experiencing issues with hardware, applications, and network systems.
• Own and operate our IT Service Management (ticketing) platform.
• Provide white glove support to our leadership team.
• Participate in IT projects as required.
• Partner with our Sr. IT Support Analyst to troubleshoot and resolve complex desktop and laptop issues.
• This role will occasionally assist with the following: assist with Windows Server and AWS/Azure cloud requests; provide support of our corporate and resort wireless environments; assist with desktop, laptop, and server patching.
• Onsite support at the corporate office 5 days a week.
• This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this company and position, the responsibilities of this role may change.

EDUCATION,SKILLS,ANDEXPERIENCE

• Associate degree or equivalent work experience.
• CompTIA+ certification preferred.
• Experience supporting Microsoft technologies (Microsoft365, Windows, ActiveDirectory, EntraID).
• Experience supporting macOS and iOS devices.
• Experience with Dell laptop hardware.
• Working knowledge of core networking concepts (DNS, DHCP, SSH, VPN, LAN, WAN, TCP/IP).
• Experience with collaboration platforms (Zoom, SharePoint, MSTeams, Slack).
• Familiarity with IT Service Management platforms (Zendesk, Jira Service Management).
• Strong cross‑functional collaboration skills, with the ability to work effectively across technical teams and the broader business.
• Excellent problem‑solving skills with the ability to prioritize and manage competing tasks.