IT Analyst

Paul Hastings; New York (NY); On-site; USD 80,000 - 102,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) Plan

Paid time off

Job summary

Paul Hastings in New York seeks an IT Analyst to deliver technology solutions and end-user support from the office. You will handle first-level tickets, assist with meetings and events, install software standards, and collaborate across IT teams to ensure timely issue resolution.

The role emphasizes service delivery, security, and continuous improvement, with on-site support and occasional travel. A focus on Windows, Office, and remote access tools is required.

Qualifications

• Associate’s degree (preferred); Bachelor’s degree (preferred); or similar work experience.
• At least 3 years of experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies.
• At least 3 years of experience in LAN, WAN and network systems support and management.
• At least 3 years of experience configuring, installing and maintaining client PC operating systems and related devices; and
• At least 3 years of professional services or law firm experience (preferred).

Responsibilities

• Serve as an effective technical resource to customers who contact them directly for timely assistance and high-quality solutions and support, as well as for escalations requiring software and hardware requests; Promote new technologies.
• Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events.
• Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events.
• Answer incoming first level support calls/emails as well as provide on-site support to firm end users at the local office.
• Install and maintain computer software standards in accordance with departmental requirements and procedures.
• Work across IT teams to achieve timely escalation and closure of software and hardware issues.
• Maintain the operational availability of office computers and printers.
• Maintain asset management system to ensure the accuracy and currency of Firm assets.
• Use Firm call tracking technology, in conjunction with departmental best practices, to create, update, upscale, and close tickets recording the life-cycle of a services request.
• Practice call ownership by acting as a liaison with Firm-side IT groups and customer keeping them apprised of service request status until request is resolved to customer’s satisfaction.
• Participate in IT initiatives, projects, and deployments; promotes effective training and user acceptance of Firm software.
• Support mobile device technologies; Promote and support remote access tools and best practices.
• Facilitate the handling of planned service events such as monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.).
• Foster data security policies and best practices; adhere to Information Security regulations and guidelines to ensure proper handling and security of Firm data.
• Works beyond scheduled hours as necessary for planned and unplanned work and support; light travel may be required; and
• Impeccable work ethic is a must (Punctual, Reliable Attendance and Self- motivated).

Skills

Microsoft Windows OS

Microsoft Office Suite

Service Now

MS Teams

Remote access (Citrix, VPN)

Mobile technologies (iOS)

Networking technologies

Document Management (iManage/Work 10)

Data security

Project management

Education

Associate/Bachelor degree preferred

Tools

Citrix

VPN

iManage/Work 10

MS Teams tooling

Job description

Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies. With a strong presence throughout the U.S., Asia, Europe, Latin America, and the Middle East, we have the global reach and extensive capabilities to provide personalized service wherever our clients’ needs take us. As one of the world’s leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth.

Job Title

IT Analyst

Location

New York

Regular/Temporary

Regular

Job Description Summary

We have an opening for an IT Analyst in our New York office. The IT Analyst is a first-level role with the primary responsibility of providing technology solutions and support to customers, participating in delivering assigned office(s) daily IT operational work list, facilitating and supporting meeting technology events and tools, and participating in IT projects and initiatives. The IT Analyst also participates in advancing continuous organizational effectiveness and exceptional service delivery.

Job Description

• Serve as an effective technical resource to customers who contact them directly for timely assistance and high-quality solutions and support, as well as for escalations requiring software and hardware requests; Promote new technologies;
• Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events;
• Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events;
• Answer incoming first level support calls/emails as well as provide on-site support to firm end users at the local office;
• Install and maintain computer software standards in accordance with departmental requirements and procedures;
• Work across IT teams to achieve timely escalation and closure of software and hardware issues;
• Maintain the operational availability of office computers and printers;
• Maintain asset management system to ensure the accuracy and currency of Firm assets;
• Use Firm call tracking technology, in conjunction with departmental best practices, to create, update, upscale, and close tickets recording the life-cycle of a services request;
• Practice call ownership by acting as a liaison with Firm-side IT groups and customer keeping them apprised of service request status until request is resolved to customer’s satisfaction;
• Participate in IT initiatives, projects, and deployments; promotes effective training and user acceptance of Firm software;
• Support mobile device technologies; Promote and support remote access tools and best practices;
• Facilitate the handling of planned service events such as monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.);
• Foster data security policies and best practices; adhere to Information Security regulations and guidelines to ensure proper handling and security of Firm data;
• Works beyond scheduled hours as necessary for planned and unplanned work and support; light travel may be required; and
• Impeccable work ethic is a must (Punctual, Reliable Attendance and Self- motivated).

Proficiencies

• Advanced proficiency in Microsoft Operating Systems, specifically application installation and configuration processes;
• Advanced proficiency in Microsoft Office Suite;
• Advanced proficiency in Service Now;
• Advanced proficiency in MS Teams;
• Advanced to expert proficiency in remote access architectures, applications and technologies (Citrix, VPN);
• Advanced to expert knowledge of mobile technologies (iOS, iPad OS);
• Advanced to expert proficiency in networking technologies, cabling topologies, data communication devices, and related applications;
• Advanced to expert proficiency in Inter/Intra/Extranet technologies;
• Advanced to expert proficiency in Document Management Systems (iManage/Work 10);
• Advanced knowledge of customer service principles and practices;
• Advanced proficiency with data security and security applications;
• Advanced proficiency with project management; and
• Advanced proficiency in remote access architectures, applications and technologies (Citrix, VPN).

Qualifications

• Associate’s degree (preferred); Bachelor’s degree (preferred); or similar work experience;
• At least 3 years of experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies;
• At least 3 years of experience in LAN, WAN and network systems support and management;
• At least 3 years of experience configuring, installing and maintaining client PC operating systems and related devices; and
• At least 3 years of professional services or law firm experience (preferred).

The salary wage range for New York that we expect to pay for this position is a minimum of $80,000 and a maximum of $102,000 annually. The actual pay wage may vary based on experience or other relevant factors.

Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.

Eligible employees can participate in the Firm’s comprehensive benefits program, which include the following:

• Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability
• Flexible Spending Accounts and Health Savings Account
• Healthcare Concierge and Advocacy
• Lifestyle Spending Account
• Voluntary 401(k) Plan and Profit Sharing
• 10 Paid Holidays per year and a generous PTO Program
• Family Support including Paid Parental Leave, Fertility Benefits, Breast Milk Shipping, Back-up Child Care, Elder Care, and Tutoring
• Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health, Menopause and Midlife Health and Well-Being Events)
• Retirement Plan Consulting
• Anniversary Bonus Program
• Professional Development Programs
• Transportation and Commuter Benefits
• International Travel Insurance
• Critical Illness, Hospital Indemnity and Accident Insurance
• Auto/Home/Pet Insurance
• Prepaid Legal Insurance
• Employee Discounts
• And More!

Paul Hastings is an equal opportunity employer. Pursuant to applicable local law, we will consider qualified applicants with criminal histories in a manner consistent with the requirements of the relevant fair chance ordinance.