IT Support Analyst I - Windows Pro & Onboarding

pbk; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

PBK seeks an IT Analyst to support desktop computers, applications, and related technology. You will configure workstations, troubleshoot Windows 10/11, and resolve hardware issues, while installing PBK-approved software and providing guidance to Level 1 staff.

The role requires 2-3 years in IT support, strong communication, and documentation skills, with opportunities to advance through certifications and ongoing training.

Qualifications

• Bachelor's degree in Computer Science or related field or equivalent work experience.
• 2-3 years of experience in an IT support role.
• Provide second-level technical support for hardware, software, and network-related issues.
• Collaborate with Level 1 support analysts to escalate and resolve complex issues.
• Use remote support tools to troubleshoot and resolve technical issues.
• Perform root cause analysis and develop solutions to recurring issues.

Responsibilities

• Configure workstation, deployment, and troubleshooting with Windows 10 / Windows 11.
• Diagnose and resolve complex hardware issues.
• Install PBK approved applications, plugins, and toolsets.
• Monitor and resolve hardware and software issues through event logs and RMM toolset.
• Provide installation, troubleshooting, and guidance for PBK approved applications and software.
• Provide escalated support for all Level 1 escalations.
• Onboard new users and workstations, adhering to PBK onboarding policy.
• Offboard employees and workstations, adhering to PBK offboarding policy.
• Document all employee interactions and support requests in the ticketing system.

Skills

communication

problem solving

independent work

team collaboration

time management

Education

Bachelor’s degree in Computer Science or related field

Tools

RMM

Ticketing system

Microsoft 365

Azure Active Directory

Intune

Endpoint Manager

Autopilot

AutoCAD

Revit

SketchUp

Lumion

Adobe Creative Cloud

Job description

PBK seeks an IT Analyst to support desktop computers, applications, and related technology. You will configure workstations, troubleshoot Windows 10/11, and resolve hardware issues, while installing PBK-approved software and providing guidance to Level 1 staff.

The role requires 2-3 years in IT support, strong communication, and documentation skills, with opportunities to advance through certifications and ongoing training.