IT Support Analyst I | Hybrid/Remote Ready

PBK Architects, Inc.; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid schedule

Remote work options

401(k) program

License bonus $4,000

Healthcare premiums covered

Job summary

PBK Architects, Inc. is seeking an IT Analyst to support desktop systems and applications, ensure proper configuration, deployment, and maintenance of PBK-approved software, and provide timely, documented resolutions.

The role requires independent problem solving and clear communication with staff. Responsibilities include onboarding new users, handling escalations, and maintaining a thorough service-record in the ticketing system.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent work experience.

Responsibilities

• Configure and troubleshoot Windows workstations (Windows 10/11) and peripherals.

Skills

Technical support

Windows troubleshooting

Remote support

Documentation

Communication skills

Education

Bachelor's degree in Computer Science/IT or related field

CompTIA A+ Certification

MD102: Endpoint Administrator

Microsoft 365 Fundamentals

Tools

RMM toolset

Ticketing system

Intune

Autopilot

Azure Active Directory

Endpoint Manager

PBK IT tools

Job description

PBK Architects, Inc. is seeking an IT Analyst to support desktop systems and applications, ensure proper configuration, deployment, and maintenance of PBK-approved software, and provide timely, documented resolutions.

The role requires independent problem solving and clear communication with staff. Responsibilities include onboarding new users, handling escalations, and maintaining a thorough service-record in the ticketing system.