IT Support Analyst I — Onsite (Clearwater, FL)

D&H Distributing Co.; Clearwater (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

ESOP

401k

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Gym Reimbursement

WFH Reimbursement

Employee Purchase Program

Tuition Support

Job summary

D&H Distributing Co. is seeking an onsite Technology Service Center technician in Clearwater, FL to support end-user IT needs. You will handle phone and on-site support, manage ServiceNow tickets, and assist with equipment installation and maintenance at our distribution centers.

The role requires hands-on hardware and software support, plus travel to DCs. Strong communication and problem-solving skills are essential, with 1–2 years in help desk or similar roles.

Qualifications

• Education: One year Certificate from College or Technical School; or related experience.
• Experience: 1–2 years of impeccable customer service and 1–2 years of help desk or technical support.

Responsibilities

• Provide phone, onsite, and remote end-user support (Windows).
• Provide equipment and cabling support onsite and at Distribution Centers.
• Install and teardown IT equipment onsite and at DCs.
• Use ServiceNow to create, assign, triage tickets and determine escalation path.
• Troubleshoot applications, operating systems and peripherals.
• Deploy and maintain computer hardware, IP phones, scanners, and peripherals.
• Build and image desktop hardware; replace or upgrade legacy hardware.
• Test new applications and OS for compatibility.
• Ensure asset management library accuracy.
• Assist with boxing and shipping of equipment.
• Work on site several days per week; travel to DCs as needed.

Skills

Analytical skills

Excel

Troubleshooting

Communication

Network admin

Server admin

System admin

Team player

Attention to detail

Willingness to learn

Education

One year certificate

Tools

ServiceNow

Windows OS

Desktop imaging

IP phones

Job description

D&H Distributing Co. is seeking an onsite Technology Service Center technician in Clearwater, FL to support end-user IT needs. You will handle phone and on-site support, manage ServiceNow tickets, and assist with equipment installation and maintenance at our distribution centers.

The role requires hands-on hardware and software support, plus travel to DCs. Strong communication and problem-solving skills are essential, with 1–2 years in help desk or similar roles.