IT Support Analyst I - Help Desk & Operations

SpectraCare

Dothan (AL)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Paid Time Off

Job summary

SpectraCare in Dothan, AL is seeking an IT support professional to provide technical assistance to clinical and business users. The role supports day-to-day IT operations, including system backups, reboots, and incident management, with travel within the catchment area.

The ideal candidate holds a related degree or 1–2 years of experience, and a current MCP/A+ certification. A valid driver's license with a clean MVR is required, along with strong customer service skills.

Qualifications

Bachelor’s or Associate degree in computer science or related field; or 1–2 years’ related experience.
MCP, A+, or other industry recognized technical certification.
Ability to maintain extremely confidential materials with zero tolerance for errors.
Exceptional customer service and support skills.
Possess a valid Driver License with good MVR; no DUI or reckless driving in last 3 years.

Responsibilities

Troubleshoot and provide assistance for computer hardware and software.
Assist with system backups, server reboots, and operational support.
Provide high-quality technical support in a professional and courteous manner.
Use the Service Desk to log, dispatch, escalate, and resolve incidents; maintain service records.