IT Technical Support Analyst I

Tecomet; Kenosha (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Tecomet is seeking an IT Technical Support Analyst I to provide technical support to users via phone, remote app, or in person. You will help ensure IT systems run 24/7 and support training for daily and long-term needs in computer and manufacturing technologies.

You will administer computer systems, manufacturing integration, and data communication, while maintaining internal controls and documentation. The role emphasizes problem solving, service quality, and process improvements.

Qualifications

• Working toward an Associate’s Degree in Computer Studies and/or various computer certifications.
• Experience with ServiceDesk operations and Windows Server environments.
• Familiar with MS-Office, antivirus software, and backup solutions such as VEEAM.

Responsibilities

• Provides quick response time to analyze problems and provide customer support.
• Troubleshoots system management to maximize computer time.
• Installs software/hardware to empower users to better accomplish their jobs.
• Simplifies operational practices to remove non-value-added steps.
• Ensures that the communication system is secure.
• Ensures software and systems are available to quickly get users onto the network.
• Mantains Information Technology systems documentation.

Skills

Computer hardware

ServiceDesk

Windows/Server/Hypervisors

MS Office/Antivirus/VEEAM

Scheduling

Customer focus

OS management

Data processing

Education

Associate's Degree / Computer certifications

Tools

VEEAM Backup

Job description

The IT Technical Support Analyst I provide technical support and assistance to customers, whether on the phone, via remote app, or in person. Their primary responsibility is to ensure a user’s overall satisfaction. This person will ensure computer related functions within the company are operating on a 24-hour basis, to provide adequate training to meet the daily operating needs of the company as well as long term needs within computer related and manufacturing technologies. The IT Technical Support Analyst I will administer all computer systems, manufacturing integration, and data communication activities. Also, they will ensure that adequate internal controls are in place.

• Provides quick response time to analyze problems and provide customer support.
• Troubleshoots system management to maximize computer time.
• Installs software/hardware to empower users to better accomplish their jobs.
• Simplifies operational practices to remove non-value-added steps.
• Ensures that the communication system is secure.
• Ensures software and systems are available to quickly get users onto the network.
• Maintains Information Technology systems documentation.

Qualification Requirements

Credentials/Experience:

• The IT Technical Support Analyst I should be working toward an Associate’s Degree in Computer Studies and/or various computer certifications.

Knowledge, Skills, and Abilities:

• Computer hardware and setup
• ServiceDesk operations
• Operating systems such as Microsoft Windows, Server, and Hypervisors
• Software applications such as MS-Office, Anti-Virus Applications, VEEAM or comparable backup solution
• Scheduling work to achieve goals
• Customer focused environment
• Operating system management
• Data processing

Personal Attributes:

• Strong organizational skills
• Verbal and written communication and listening skills
• Problem solving and evaluation
• Process improvement
• Good interpersonal skills
• Analyze communications
• Be flexible to adapt to changes in the marketplace
• Improve process of information flow
• Prioritize and multitask
• Maximize opportunities for the business
• Meet goals and objectives set for department

Other Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee could be required to stand.The employee could frequently be required to walk; use hand to finger, handle, or feel; reach with hands and arms and talk or hear.The employee could be required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee could occasionally lift and or move up to 50 pounds. Specific vision abilities required by the job could include close vision, distance vision, peripheral vision, and ability to adjust focus.

Travel Requirements

Up to 5%

Americans with Disabilities Act (ADA):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tecomet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, genetic information, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Pay Range The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience. $45,000.00 - $60,000.00 / year

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.