IT Support Analyst — Financial Services & Security

Garda Capital Partners

New York (NY)

On-site

USD 90,000 - 115,000

Full time

14 days+

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Benefits offered by this job

Discretionary bonus

Healthcare plan

401(k) matching

Job summary

Garda Capital Partners, a leading alternative investment firm, seeks an Technical Support Analyst in New York to serve as the primary IT contact for the NY office. You will provide hands-on desktop support, manage hardware lifecycle, and partner with security and DevOps teams on global infrastructure initiatives.

Responsibilities include coordinating with MSP, handling escalations, supporting vulnerability remediation, and improving IT service delivery.

Qualifications

2+ years in IT support or desktop engineering, ideally in financial services or a fast-paced environment.
Strong troubleshooting across Windows/macOS, iOS, Microsoft 365, networking, printing, and hardware.
Understanding of Active Directory, network architecture, Windows infrastructure, Linux, and security fundamentals.
Experience supporting executives or trading floor environments.
Strong communication skills with ability to prioritize and manage multiple tasks under pressure.
Ability to lift and install IT equipment.
Experience with endpoint tools (Intune or SCCM).
Exposure to security tools (EDR/MDR, SIEM, Netskope, Microsoft Defender, Arctic Wolf).

Responsibilities

Provide white-glove end-user and desktop support across Windows, macOS, mobile devices, and AV/VC systems.
Coordinate with MSP, triage tickets, monitor SLAs, and escalate as needed.
Support vulnerability remediation, patching, and incident response activities.
Collaborate with infrastructure, DevOps, and cloud teams on endpoint, identity, and network initiatives.
Document runbooks and contribute to IT governance.