IT Support Analyst, Associate

SGS Consulting; California City (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

SGS Consulting is seeking a motivated IT Helpdesk Technician in California City to provide first-level support for Windows systems, network issues, printers, and Microsoft applications.

You will troubleshoot, document, and elevate incidents following standard operating procedures, and assist with service requests while maintaining clear communication and strong customer service.

The role requires 6+ months of IT experience and a proactive, team-oriented approach to solving technical problems.

Qualifications

• 6+ months of experience in IT or related area.
• 6+ months of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
• Any education will work.

Responsibilities

• Provide first-level technical support for Windows systems, network issues, printers, and Microsoft applications.
• Troubleshoot, document, and elevate incidents following standard operating procedures.
• Assist with service requests while maintaining strong communication and customer service skills.

Skills

Communication

Troubleshooting

Teamwork

Education

Any education will work

Tools

Windows OS

Microsoft Applications

Job description

Job Responsibilities:

• Provide first-level technical support for Windows systems, network issues, printers, and Microsoft applications.
• Troubleshoot, document, and elevate incidents following standard operating procedures.
• Assist with service requests while maintaining strong communication and customer service skills.

Skills:

• Strong communication and active listening to explain technical concepts clearly.
• Effective problem-solving and troubleshooting abilities for IT-related issues.
• Collaboration and adaptability to work well with teams and handle changing priorities.

Education/Experience:

• 6+ months of experience in IT or related area.
• 6+ months of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
• Any education will work.