Helpdesk Analyst- 3635452

AMS Staffing, Inc.; St. Louis (MO); On-site; USD 55,000 - 65,000; Full time

Job summary

AMS Staffing, Inc. is seeking a Helpdesk Analyst to support the firm’s IT operations onsite in St. Louis, MO. You will handle Level 1–2 support, troubleshoot hardware and software, and document issues for escalation.

Ideal candidates bring strong customer service, experience with Office 365, AD, VPN, and Teams, and the ability to work in a fast-paced legal environment. Onsite work, excellent benefits, and a permanent full-time role await.

Qualifications

• Law firm experience highly preferred.
• Provide Level 1 and 2 technical support and courteous system support.
• Assist with advanced troubleshooting and documentation.

Responsibilities

• Provide Level 1 and 2 technical support.
• Provide friendly, courteous, and quality systems support to all users.
• Assist with advanced troubleshooting for special projects as assigned by Helpdesk Supervisor.
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems.
• Assist users with firm applications including Office 365, iManage, Aderant and Power PDF.
• Assist with inventory control and tracking of IT assets throughout the firm.
• Perform employee office moves relating to IT.
• Image new computers and configure them for deployment to members.
• Manage Audio/Visual setups including conference calls and WebEx/Teams/Zoom events.
• Manage IT resources calendar for availability of A/V equipment and Mobile Hot Spots.

Skills

Helpdesk Support

Office 365

Android/iPhone

Windows 10

VPN

VMware Horizon

Active Directory

Microsoft Teams

Troubleshooting

Customer Service

Tools

Office 365

iManage

Aderant

Power PDF

Job description

Job Title:Helpdesk Analyst

Location:St Louis MO 63102

Salary/Payrate:$55K-$65K annually and AWESOME benefits!!!

Work Environment:100% Onsite

Term:Permanent / Fulltime

Bachelor’s degree required: No

Referral Fee: AMS will pay $500 should the person you refer gets hired

JOB DESCRIPTION

Law firm experience highly preferred!

The Helpdesk Analyst is a key team member in answering helpdesk calls with support on hardware and software issues and the go-to person for employees with their day-to-day IT operations.

Daily Responsibilities

• Provide Level 1 and 2 technical support.
• Provide friendly, courteous, and quality systems support to all users.
• Assist with advanced troubleshooting for special projects as assigned by Helpdesk Supervisor.
• Troubleshoot, analyze, resolve, track, escalat and accurately document various technical problems (i.e., software, hardware, phones, mobile devices, and client specific applications).
• Assist users with various firm application support systems; Microsoft products including Office 365, iManage, Aderant and Power PDF and others.
• Assist with inventory control and tracking of IT assets throughout the firm.
• Perform employee office moves relating to IT.
• Image new computers and configure them for deployment to members.
• Manage Audio/Visual setups including conference calls and WebEx/Teams/Zoom events.
• Manage IT resources calendar for availability of A/V equipment and Mobile Hot Spots.

What will make you succeed in this position

• Strong customer service and communication skills
• Advanced knowledge in Microsoft Office 365 (i.e., Word, Excel, PowerPoint, Access).
• Knowledge of Android and iPhone device setup and troubleshooting.
• Intermediate knowledge of Windows 10 and Operating Systems.
• Knowledge of VPN and VMWare Horizon connectivity principles.
• Working knowledge of Active Directory and user account changes.
• Working Knowledge of Microsoft Teams including Teams voice and video conferencing.
• Technical aptitude with strong PC literacy skills.
• Strong problem-solving skills and decision-making ability.
• Ability to learn and apply technical information in a fast-paced, demanding work environment.