IT Support Analyst- 3578759

AMS-Staffing-Inc; Houston (TX); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Referral bonus

Hybrid work model

Awesome benefits

Job summary

AMS-Staffing-Inc seeks an IT Support Analyst in Houston, TX, for a full-time, in-office role with a hybrid schedule (4 days in office, 1 remote). The position targets professionals with IT support experience, preferably in a legal environment, reporting to the IT Director.

The role emphasizes Tier 1 help desk duties, onboarding/offboarding, inventory management, and collaboration across Teams and Ivanti systems. Strong customer service and communication skills are essential.

Qualifications

• Proficiency in Windows 11, Office Suite, and Active Directory.
• Basic networking knowledge (TCP/IP, DHCP, DNS).
• Understanding of Group Policies, file and print services, and event log analysis.
• Experience with Microsoft Teams, Teams Telephony, and Ivanti systems.
• Strong organizational, communication, and customer service skills.

Responsibilities

• Provide Tier 1 help desk support via ticketing system.
• Troubleshoot software, hardware, and networking issues for onsite and remote users.
• Assist with user onboarding and offboarding.
• Maintain IT inventory and manage equipment check-in/out.
• Support anti-virus software, patch management, and network troubleshooting.
• Help maintain the help desk portal and document internal how-tos.
• Set up and support conference room tech and user phone/headset systems.

Skills

Windows 11

Office Suite

Active Directory

Networking

Group Policies

Microsoft Teams

Ivanti systems

Education

High School Diploma

Tools

Ivanti

Job description

Job Title:IT Support Analyst

Location:Houston-77056

Salary/Payrate:$55K-$65K annually and AWESOME benefits!!!

Work Environment:Hybrid (4 days in office/1 remote)

Term:Permanent

Bachelor’s degree required:No

Referral Fee: AMS will pay $500 should the person you refer gets hired

JOB DESCRIPTION

Job Summary: IT Support Analyst – Houston, TX

Our client, a well-regarded law firm in Houston, is seeking a full-time, in-office IT Support Analyst to join their Information Technology Services team. This entry-level role reports to the Director of IT and is ideal for professionals with 3 years of IT support experience, preferably within the legal industry.

Key Responsibilities:

• Provide Tier 1 help desk support via ticketing system
• Troubleshoot software, hardware, and networking issues for both onsite and remote users
• Assist with user onboarding and offboarding
• Maintain IT inventory and manage equipment check-in/out
• Support anti-virus software, patch management, and network troubleshooting
• Help maintain the help desk portal and document internal how-tos
• Set up and support conference room tech and user phone/headset systems

Required Skills:

• Proficiency in Microsoft Windows 11, Office Suite, and Active Directory
• Basic networking knowledge (TCP/IP, DHCP, DNS)
• Understanding of Group Policies, file and print services, and event log analysis
• Experience with Microsoft Teams, Teams Telephony, and Ivanti systems
• Strong organizational, communication, and customer service skills

Physical Requirements:

• Must be able to lift up to 30 pounds

Education:

• Minimum high school diploma or equivalent