IT SUPPORT ANALYST

VigorCare Pediatric Services; Town of Brookhaven (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

VigorCare Pediatric Services is seeking an experienced IT Support Analyst to provide technical support to staff and ensure smooth operation of computer systems and networks.

The role covers troubleshooting hardware, software, and network issues, training staff, maintaining IT assets, and collaborating with the IT team on new systems and processes. Excellent problem-solving and communication skills are essential.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 2+ years of IT support experience.
• Strong knowledge of computer hardware, software, and networks.
• Experience with Windows and Mac operating systems.
• Familiarity with electronic medical record systems is a plus.
• Excellent problem-solving and analytical skills.
• Ability to work independently and in a team environment.
• Strong communication and interpersonal skills.

Responsibilities

• Provide technical support to staff for hardware, software, and network-related issues
• Monitor system performance and identify areas for improvement
• Collaborate with other IT team members to develop and implement new systems and processes
• Train staff on new software and systems as needed
• Maintain accurate records of all IT assets and inventory
• Stay up-to-date with the latest technology trends and advancements
• Adhere to company policies and procedures regarding IT security and data protection
• Provide on-call support for any after-hours technical issues

Skills

Windows & Mac OS

IT support

Networking basics

EMR familiarity

Problem-solving

Analytical skills

Communication skills

Team collaboration

Education

Bachelor's degree in Computer Science / Information Technology

Job description

We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing technical support and assistance to our staff, ensuring the smooth operation of our computer systems and networks. The ideal candidate will have a strong understanding of IT systems and excellent problem-solving skills.

Key Responsibilities

• Provide technical support to staff for hardware, software, and network-related issues
• Monitor system performance and identify areas for improvement
• Collaborate with other IT team members to develop and implement new systems and processes
• Train staff on new software and systems as needed
• Maintain accurate records of all IT assets and inventory
• Stay up-to-date with the latest technology trends and advancements
• Adhere to company policies and procedures regarding IT security and data protection
• Provide on-call support for any after-hours technical issues

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum of 2 years of experience in an IT support role
• Strong knowledge of computer hardware, software, and networks
• Experience with Windows and Mac operating systems
• Familiarity with electronic medical record systems is a plus
• Excellent problem-solving and analytical skills
• Ability to work independently and in a team environment
• Strong communication and interpersonal skills