IT SUPPORT ANALYST

VigorCare Pediatric Services; Charlotte (NC); On-site; USD 48,000 - 60,000; Full time

Job summary

VigorCare Pediatric Services is seeking a highly motivated IT Support Analyst to join our growing team in Charlotte, NC. You will provide technical support and troubleshooting for all IT systems and software, ensuring smooth daily operations.

Responsibilities include installing hardware/software, maintaining systems, creating documentation, and training staff on new tools. Strong AD/GP knowledge and customer-focused communication are essential.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 2 years of experience in a similar IT support role.
• Experience with Windows OS and Microsoft Office Suite.
• Familiarity with Active Directory and Group Policy.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and teamwork abilities.

Responsibilities

• Install, configure, and maintain hardware and software systems.
• Monitor system performance and troubleshoot issues.
• Create and maintain documentation for IT systems and procedures.
• Train staff on new systems and software as needed.
• Collaborate with IT team to implement improvements.
• Stay current on industry trends to recommend updates.
• Provide excellent customer service to employees.

Skills

Windows operating systems

Microsoft Office Suite

Problem-solving

Communication skills

Teamwork

Independent work

Troubleshooting

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

Active Directory

Group Policy

Job description

We are seeking a highly motivated and experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing technical support and troubleshooting for all IT systems and software.

Key Responsibilities:

• Install, configure, and maintain hardware and software systems
• Monitor system performance and troubleshoot issues as needed
• Create and maintain documentation for IT systems and procedures
• Train staff on new systems and software as needed
• Collaborate with other IT team members to identify and implement process improvements
• Stay current on industry trends and new technologies to make recommendations for system updates and improvements
• Provide excellent customer service to all employees and stakeholders

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Minimum of 2 years of experience in a similar role
• Strong knowledge of Windows operating systems and Microsoft Office Suite
• Experience with Active Directory, Group Policy, and network security
• Excellent problem-solving and troubleshooting skills
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment