IT SUPPORT ANALYST

VigorCare Pediatric Services; Memphis (TN); On-site; USD 50,000 - 65,000; Full time

Job summary

VigorCare Pediatric Services in Memphis, TN seeks an IT Support Analyst to enable smooth IT operations across the organization. You will provide frontline technical support, troubleshoot hardware, software, and network issues, and ensure reliable computing for staff.

The role involves configuring systems, maintaining inventory, collaborating with the IT team on upgrades, and training employees on new tools. A Bachelor's degree and at least 2 years of IT support experience are expected.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in IT support or a similar role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with Active Directory, Microsoft Office, and other business applications.
• Familiarity with networking concepts and protocols.
• Excellent problem-solving and analytical skills.
• Proven ability to prioritize and manage multiple tasks simultaneously.

Responsibilities

• Provide technical support and troubleshooting for hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and other IT equipment.
• Monitor and maintain the performance of IT systems and networks.
• Identify and resolve technical issues in a timely manner.
• Collaborate with other IT team members to implement new technologies and upgrades.
• Train employees on the use of new hardware and software.
• Maintain accurate records of IT equipment and software inventory.

Skills

Windows

Mac OS

Active Directory

Microsoft Office

Networking basics

Troubleshooting

Task prioritization

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Active Directory

Microsoft Office

Job description

We are seeking a highly motivated and skilled IT Support Analyst to join our growing team. As an IT Support Analyst, you will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our IT systems and infrastructure.

Key Responsibilities

• - Provide technical support and troubleshooting for hardware, software, and network issues
• - Install, configure, and maintain computer systems, printers, and other IT equipment
• - Monitor and maintain the performance of IT systems and networks
• - Identify and resolve technical issues in a timely manner
• - Collaborate with other IT team members to implement new technologies and upgrades
• - Train employees on the use of new hardware and software
• - Maintain accurate records of IT equipment and software inventory

Qualifications

• - Bachelor's degree in Computer Science, Information Technology, or a related field
• - Minimum of 2 years of experience in IT support or a similar role
• - Strong knowledge of Windows and Mac operating systems
• - Experience with Active Directory, Microsoft Office, and other business applications
• - Familiarity with networking concepts and protocols
• - Excellent problem-solving and analytical skills
• - Proven ability to prioritize and manage multiple tasks simultaneously