IT Support Analyst

Horner & Shifrin; St. Louis (MO); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible schedules

Casual dress

Domestic partner benefits

Parental leave

Job summary

Horner & Shifrin is seeking a Support Analyst to join our Information Technology unit. The role delivers high-level customer service while implementing, maintaining, and resolving technical issues across workstation, server hardware and software, and network connectivity.

Requires 1–3 years of experience and strong communication skills. Responsibilities include deploying Windows devices with Intune, supporting Active Directory and Entra ID, and assisting with backups, security, and vendor

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred, but not required).
• 1-3 years hands-on experience deploying, supporting and troubleshooting hardware, Windows OS and Windows Applications preferred.
• Experience with Microsoft 365 administration (Exchange Online, Entra ID, Intune, Defender) preferred.

Responsibilities

• Deploy, enroll, and manage Windows desktops/laptops using Microsoft Intune.
• Serve as first point of contact for technical assistance via phone and ticketing system.
• Perform remote troubleshooting (password resets, new user/workstation setups, desktop issues).
• Prioritize and execute tasks effectively.
• Proficient with Windows workstations and servers.
• Anti-virus/malware software and remediation.
• Monitor backup systems and data recovery operations.
• Support hybrid identity environment (on-prem Active Directory and Entra ID).
• Support Microsoft 365 Exchange mailboxes, distribution groups, mail flow rules, and spam filtering.
• Provide third party vendor management assistance.
• Produce accurate documentation for client environments and issue resolution.
• Demonstrate learning agility to quickly learn and apply new technologies and concepts.
• Travel to other office locations may be required.

Skills

Customer service

Verbal communication

Technical troubleshooting

Windows OS

Active Directory

Intune

Entra ID

Microsoft 365

Vendor management

Documentation

Education

Bachelor's degree in Information Technology/Computer Science

Tools

Microsoft Intune

Office 365/Microsoft 365

Active Directory

Exchange Online

Defender

Entra ID

Windows Server

Networking hardware

Job description

Horner & Shifrin is seeking a Support Analyst to work in our Information Technology unit. This position provides a high level of customer service through implementing, maintaining, resolving technical issues, supporting and optimizing all workstation and server hardware, and software and network equipment connectivity. Must be customer service orientated, have effective verbal communication and provide proactive work on behalf of our clients. This position requires 1-3 years of experience.

POSITION RESPONSIBILITIES/DUTIES:

The essential functions include, but are not limited to the following:

• Deploy, enroll, and manage Windows desktops/laptops using Microsoft Intune
• Serve as first point of contact from staff seeking technical assistance over the phone and ticketing system
• Perform remote troubleshooting (I.E. Password Resets, New User/Workstation Setups, Desktop Issues)
• Ability to effectively prioritize and execute tasks
• Proficiency with Windows workstations and servers
• Anti-virus/malware software and remediation
• Assist / monitor backup systems and data recovery operations
• Support hybrid identity environment (on-prem Active Directory and Entra ID)
• Support Microsoft 365 Exchange mailboxes, distribution groups, mail flow rules, and spam/phishing filtering
• Provide third party vendor management assistance
• Produce accurate documentation related to client environments and issue resolution
• Strong learning agility with the ability to quickly learn, retain and apply new technologies and concepts
• Work may require overnight travel to other office locations

POSITION REQUIREMENTS:

• Precise attention to detail, high level of organization
• Excellent communication and interpersonal skills
• Highly self-motivated and directed
• Proven analytical and problem-solving abilities
• Ability to multi-task, organize and prioritize deadlines accordingly
• 1-3 years hands on experience deploying, supporting and troubleshooting hardware, Windows OS and Windows Applications preferred
• Working knowledge of Windows Servers and Networking hardware protocols
• Exposure to Microsoft 365 administration (Exchange Online, Entra ID, Intune, Defender) preferred
• Experience working with third party vendors, preferred
• Microsoft, CompTIA, Cisco and other Certifications, preferred

EDUCATIONAL REQUIREMENTS:

Bachelor's degree in Information Technology, Computer Science, or a related field. Preferred, but not required.

SALARY RANGE:

Horner & Shifrin, Inc. offers a comprehensive total rewards package and is committed to fair, competitive, market-based compensation. The target salary range for this position is $60,000-$70,000. Compensation for the successful candidate will consider the candidate’s particular combination of knowledge, skills, competencies, experience, and geographic location.

Why come work for us? Horner & Shifrin is a 100% employee-owned company that employs the best people and provides them with challenging projects and a work environment that fosters growth, innovation, and personal satisfaction. The St. Louis Post-Dispatch has recognized us as a Top Workplace from 2017-2025. We offer a wide variety of benefits, such as flexible schedules, casual dress, company sponsored activities, domestic partner benefits, paid parental leave, and an Employee Stock Ownership Plan. To learn more about us, please check out our website at www.hornershifrin.com

Horner & Shifrin is a Federal Contractor, Equal Opportunity Employer M/F/Disability/Veteran.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Human Resources at 314-531-4321 for assistance.