IT Support Analyst

Horner & Shifrin, Inc.; St. Louis (MO); On-site; USD 60,000 - 70,000; Full time

Job summary

Horner & Shifrin, Inc. is seeking a Support Analyst to join its Information Technology unit in St. Louis. The role focuses on delivering high-quality customer service while implementing, maintaining, and resolving technical issues across workstation, server, and network environments.

The position requires 1–3 years of hands-on experience and a strong ability to learn new technologies. Travel and after-hours work may be required.

Qualifications

• Customer service oriented with effective verbal communication.
• Able to provide proactive work for clients.
• 1-3 years of IT support experience.
• Familiarity with Windows desktops/laptops and servers.

Responsibilities

• Deploy and manage Windows desktops/laptops using Microsoft Intune.
• Serve as first point of contact for technical assistance via phone or ticketing system.
• Remote troubleshooting (password resets, new user setups, desktop issues).
• Prioritize and execute tasks effectively.
• Support hybrid identity environments (on-prem AD and Entra ID).
• Support Microsoft 365 Exchange mailboxes and mail flow rules.
• Produce documentation related to client environments and issues.

Skills

Customer service

Verbal communication

Documentation

Analytical problem-solving

Multi-tasking

Learning agility

Education

Bachelor's degree in IT/CS

Tools

Microsoft Intune

Windows OS

Active Directory

Entra ID

Microsoft 365

Defender

Job description

Horner & Shifrin is seeking a Support Analyst to work in our Information Technology unit. This position provides a high level of customer service through implementing, maintaining, resolving technical issues, supporting and optimizing all workstation and server hardware, and software and network equipment connectivity. Must be customer service orientated, have effective verbal communication and provide proactive work on behalf of our clients. This position requires 1-3 years of experience.

POSITION RESPONSIBILITIES/DUTIES

• Deploy, enroll, and manage Windows desktops/laptops using Microsoft Intune
• Serve as first point of contact from staff seeking technical assistance over the phone and ticketing system
• Perform remote troubleshooting (I.E. Password Resets, New User/Workstation Setups, Desktop Issues)
• Ability to effectively prioritize and execute tasks
• Proficiency with Windows workstations and servers
• Anti-virus/malware software and remediation
• Assist / monitor backup systems and data recovery operations
• Support hybrid identity environment (on-prem Active Directory and Entra ID)
• Support Microsoft 365 Exchange mailboxes, distribution groups, mail flow rules, and spam/phishing filtering
• Provide third party vendor management assistance
• Produce accurate documentation related to client environments and issue resolution
• Strong learning agility with the ability to quickly learn, retain and apply new technologies and concepts
• Work schedule may require after-hours work
• Work may require overnight travel to other office locations

POSITION REQUIREMENTS

• Precise attention to detail, high level of organization
• Excellent communication and interpersonal skills
• Highly self-motivated and directed
• Strong documentation skills
• Proven analytical and problem-solving abilities
• Ability to multi-task, organize and prioritize deadlines accordingly
• 1-3 years hands on experience deploying, supporting and troubleshooting hardware, Windows OS and Windows Applications preferred
• Working knowledge of Windows Servers and Networking hardware protocols
• Exposure to Microsoft 365 administration (Exchange Online, Entra ID, Intune, Defender) preferred
• Experience working with third party vendors, preferred
• Microsoft, CompTIA, Cisco and other Certifications, preferred

EDUCATIONAL REQUIREMENTS

Bachelor's degree in Information Technology, Computer Science, or a related field. Preferred, but not required.

SALARY RANGE

Horner & Shifrin, Inc. offers a comprehensive total rewards package and is committed to fair, competitive, market-based compensation. The target salary range for this position is $60,000-$70,000. Compensation for the successful candidate will consider the candidate’s particular combination of knowledge, skills, competencies, experience, and geographic location.

Why come work for us? Horner & Shifrin is a 100% employee-owned company that employs the best people and provides them with challenging projects and a work environment that fosters growth, innovation, and personal satisfaction. The St. Louis Post-Dispatch has recognized us as a Top Workplace from 2017-2025. We offer a wide variety of benefits, such as flexible schedules, casual dress, company sponsored activities, domestic partner benefits, paid parental leave, and an Employee Stock Ownership Plan. To learn more about us, please check out our website at www.hornershifrin.com

Horner & Shifrin is a Federal Contractor, Equal Opportunity Employer M/F/Disability/Veteran.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Human Resources at 314-531-4321 for assistance.

Horner & Shifrin does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from its Human Resource team. Pre-approval is required before any external candidate can be submitted. Horner & Shifrin will not be responsible for fees related to unsolicited resumes or candidates sent directly to our hiring managers.