IT Support Analyst

Paycom; Raleigh (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Group Health, Dental, and Vision

401(k) Retirement Plan with employer匹配

Paid Time Off

Disability and Life Insurance

Short-Term and Long-Term Disability

Job summary

Raleigh Medical Group in Raleigh, NC is seeking an IT Systems Support Analyst to provide first-level technical support across our clinics and corporate offices. You will troubleshoot hardware, software, and peripheral devices, and help ensure reliable technology for frontline caregivers.

The role emphasizes strong customer service, Windows and Microsoft 365 expertise, plus experience with Intune and EMR integrations.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of IT support or help desk experience.
• Experience in a healthcare or medical office environment preferred.
• Familiarity with EMR systems and HIPAA compliance is a plus.

Responsibilities

• Serve as the first point of contact for IT support via tickets, phone, and email.
• Troubleshoot hardware, software, and peripheral issues (PCs, printers, scanners, phones).
• Support Microsoft 365, Intune-managed devices, and approved business applications.
• Assist with employee onboarding and offboarding, including account setup and equipment provisioning.
• Maintain documentation of tickets, resolutions, and IT inventory.
• Support EMR platform and integrations and participate in IT projects.
• Ensure compliance with HIPAA and IT security policies.

Skills

Windows OS

Microsoft 365

Intune

Help desk

Networking basics

Customer service

Education

Associate or Bachelor's degree in IT or related field, or A+/similar certifications

Tools

Intune

ConnectWise

Job description

IT Systems Support AnalystIT Support AnalystRaleigh Medical Group – Raleigh, NCOnsite | Full-Time | Non-ExemptFor more than 52 years as a multi-specialty, privately-owned practice, Raleigh Medical Group has realized that there is more to quality health care than state-of-the-art medicine. In today’s complex medical environment, our internists like to keep things simple: we focus and prioritize our patients' needs. We tailor our treatments to provide patients with the finest personalized health care available for each stage of their adult life.We understand that when our team members are taken care of, so are our patients. Each day we strive to support our team, give them the resources needed to grow, and create an enjoyable work environment. Our organization continues to grow, and so does our team! We are looking for a IT Support Analyst to join our group.Raleigh Medical Group is seeking an IT Support Analyst to provide first-level technical support across our clinics and corporate offices. This role is ideal for someone with strong troubleshooting skills, a customer-service mindset, and experience supporting Windows-based environments in a fast-paced setting.ResponsibilitiesServe as the first point of contact for IT support via help desk tickets, phone, and emailTroubleshoot hardware, software, and peripheral issues (PCs, printers, scanners, phones)Support Microsoft 365, Intune-managed devices, and approved business applicationsAssist with employee onboarding and offboarding, including account setup and equipment provisioningSupport basic network connectivity issues and escalate as neededMaintain accurate documentation of tickets, resolutions, and IT inventoryAssist with technology rollouts, clinic migrations, and IT projectsProvide support related to the organization’s EMR platform and integrationsEnsure compliance with HIPAA and IT security policiesQualificationsHigh school diploma or equivalent requiredMinimum 2 years of IT support or help desk experienceStrong knowledge of Windows operating systems and Microsoft 365Experience with help desk or remote support tools (Intune, ConnectWise, or similar)Basic understanding of networking concepts (LAN/WAN, Wi-Fi, IP addressing)Strong communication and customer service skillsPreferredAssociate or bachelor’s degree in IT or related field, or A+/similar certificationsExperience in a healthcare or medical office environmentFamiliarity with EMR systems and HIPAA compliancePhysical RequirementsAbility to lift and carry IT equipment up to 40 lbsWhy Raleigh Medical Group?We are committed to delivering exceptional patient care while fostering a supportive and collaborative work environment. We value strong leadership, innovation, and teamwork — and we invest in the success of our leaders.We Offer Our Valued EmployeesGroup Health, Dental, and Vision coverageFSA and HSA optionsGenerous Paid Time Off (PTO)401(k) Retirement Plan with employer matchingCompany-provided Short-Term and Long-Term DisabilityCompany-provided Life InsuranceCompetitive salariesEqual Opportunity EmployerRaleigh Medical Group is an Equal Opportunity Employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veteran status, disability status, or any other characteristic protected by law.Qualifications