IT Support Analyst

Addison Group; Oklahoma City (OK); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Addison Group in Oklahoma City is seeking an IT Support Analyst to maintain core systems, assist end users, and support infrastructure in a fast-paced environment. This on-site role focuses on Windows desktops, laptops, and mobile devices, ticketing workflows, and reliable customer service.

The ideal candidate has 3+ years in IT support, knowledge of Active Directory and Group Policy, endpoint security, and a willingness to travel to field sites.

Qualifications

• 3+ years of experience in IT support, desktop support, or systems administration.
• Familiarity with Windows operating systems, basic networking, and endpoint security.
• Experience with Active Directory, Group Policy, and ticketing platforms.
• Solid troubleshooting skills for hardware and software issues.
• Strong interpersonal and communication skills with a user-first approach.
• Ability to work independently and adapt to changing priorities.
• Oil and gas industry experience or support for field operations is a plus.
• Valid driver’s license and willingness to travel to field sites occasionally.
• A+, Sec+, Network+, or Microsoft certifications preferred.

Responsibilities

• Provide technical support for end users on desktops, laptops, and mobile devices in a Windows environment.
• Manage and respond to user requests via the IT ticketing system with timely resolution.
• Support Active Directory user and group management, including account creation and password resets.
• Apply and maintain Group Policy settings for consistent security configurations.
• Install, configure, and troubleshoot AV equipment and conference room tech.
• Maintain system security with updates, patches, and endpoint protection.
• Assist with onboarding and offboarding, ensuring proper device setup and decommissioning.
• Monitor network connectivity, printing services, and shared resources.
• Keep accurate records of hardware, software, and IT processes through documentation.

Skills

Windows OS

Networking basics

Endpoint security

Active Directory

Group Policy

Ticketing system

Customer service

Communication

Independent work

Travel willingness

Education

A+ certification

Security+ certification

Network+ certification

Microsoft certifications

Tools

Active Directory management

Group Policy management

Endpoint protection software

Job description

Job Title: IT Support Analyst

Location: Oklahoma City, OK (on-site)

Salary Range: $50,000 - $100,000 / year depending on experience.

Benefits: The position is eligible for medical, dental, vision, and 401(k).

Position Overview:

We are seeking a dependable and hands‑on IT Systems Analyst to support day‑to‑day technology operations for our Oklahoma City‑based oil and gas company. This role is responsible for maintaining core systems, assisting end users, and supporting infrastructure. The ideal candidate has experience with Windows‑based systems, is comfortable managing support tickets, and enjoys providing excellent customer service in a fast‑paced environment.

Key Responsibilities:

• Provide technical support for end users, including desktops, laptops, and mobile devices in a Windows 10/11 environment.
• Manage and respond to user requests through the internal IT ticketing system, ensuring timely resolution of issues.
• Ability to support Active Directory user and group management, including account creation, password resets, and access permissions.
• Apply and maintain Group Policy settings to enforce consistent system configurations and security standards.
• Install, configure, and troubleshoot AV equipment and support conference room technology.
• Maintain system security through regular updates, patches, and endpoint protection practices.
• Assist with the onboarding and offboarding process, ensuring proper setup and decommissioning of user accounts and devices.
• Monitor and support network connectivity, printing services, and shared resources.
• Keep accurate records of hardware, software, and IT processes through documentation and asset tracking.

Preferred Qualifications:

• 3+ years of experience in IT support, desktop support, or systems administration.
• Familiarity with Windows operating systems, basic networking, and endpoint security.
• Experience working with Active Directory, Group Policy, and ticketing platforms.
• Solid troubleshooting skills for both hardware and software issues.
• Strong interpersonal and communication skills with a user-first approach.
• Ability to work independently and adapt to changing priorities.
• Oil and gas industry experience or prior work supporting field operations is a plus.
• Valid driver’s license and willingness to travel to field sites occasionally.
• A+, Sec+, Network+, or Microsoft certifications preferred.

Key Traits for Success:

• Self-motivated with strong attention to detail.
• Team-oriented with a flexible, can-do attitude.
• Organized and proactive in maintaining IT processes and documentation.
• Comfortable supporting both office and remote/field users.

No 3rd parties.

Why choose Addison IT?

• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics
• Benefits & Bonuses: You are eligible …
• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment
• Connections: You connect directly with hiring managers from renowned organizations
• Options: You are presented with multiple employment options near your home
• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.