IT Desktop Support Technician

TEKsystems; Marshall (MI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision from day one

Pre-tax and Roth post-tax benefits

401(k) Retirement Plan

Life Insurance

Job summary

TEKsystems seeks an onsite IT Support Technician in Marshall, MI, Contract to Hire. You will diagnose and resolve software and hardware issues, deploy Windows 10/11, re-image Windows, and assist users with IT incidents. The role emphasizes rapid problem resolution and excellent customer service on site.

Responsibilities include documenting requests, configuring new IT equipment, and escalating complex incidents when needed. CompTIA certs are desirable; benefits start day one.

Qualifications

• Diagnose and resolve software and hardware incidents across Windows and Mac environments.
• Handle laptops/desktops replacement and Windows deployment tasks.
• Assist users with IT incidents and provide timely resolutions.

Responsibilities

• Diagnose and resolve software and hardware incidents, including operating systems and applications.
• Swap out laptops/desktops and deploy Windows 10/11.
• Imaging Windows 11 from Windows 10 and provisioning IT equipment.
• Record, update and document requests in the IT service desk system.
• Take ownership of issues and escalate when necessary.
• Maintain first-class customer service and provide accurate support.

Skills

Troubleshooting

IT support

Customer service

Desktop hardware

Windows OS support

Tools

Windows 10/11

IT service desk system

Job description

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Pay will be negotiable based on experience.

Workplace Type

This is a fully onsite position in Marshall, MI.

Main Duties And Responsibilities

• To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
• Swapping out laptops/desktops and deploying Windows 10/11
• Re-imaging windows 11 onto machines from windows 10
• To assist all our users with any logged IT related incident when called upon
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
• To accurately record, update and document requests using the IT service desk system
• To install and configure new IT equipment
• To resolve incidents and upgrade different types of software and hardware
• To resolve incidents with printers, copiers, and scanners
• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

CompTIA Certifications are desirable for this role

Medical, Dental, and Vision Benefits Offered from Day One

Job Type & Location

This is a Contract to Hire position based out of Marshall, MI.

Pay and Benefits

The pay range for this position is $18.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Marshall, MI.

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a fully onsite position in Marshall,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.