IT SUPPORT ANALYST

VigorCare Pediatric Services; Boise (ID); On-site; USD 52,000 - 72,000; Full time

Job summary

VigorCare Pediatric Services is seeking an IT Support Analyst to ensure reliable computer systems across the organization. You will install, configure, and maintain hardware, software, and applications while handling ticketed issues with urgency.

Work with the IT team to monitor networks and servers, implement new technology, and document IT processes. Strong communication and teamwork are essential for success in this role.

Qualifications

• Bachelor's degree in IT or related field.
• Strong knowledge of computer hardware, software, and networks.
• Experience with Windows and Mac operating systems.
• Knowledge of Active Directory and business applications.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team.

Responsibilities

• Install, configure, and maintain computer systems and applications.
• Troubleshoot hardware and software issues promptly.
• Monitor and maintain network and server infrastructure.
• Assist with implementing new technology and systems.
• Create and maintain IT process documentation.
• Collaborate to improve system performance and efficiency.
• Provide end-user training and support on technology.
• Stay updated with technology trends and advancements.

Skills

Windows OS

Mac OS

Networking

Active Directory

Troubleshooting

Documentation

Communication

Teamwork

Education

Bachelors in IT

Tools

Microsoft Office

Office 365

Job description

The IT Support Analyst will be responsible for providing technical support and troubleshooting for all computer hardware, software, and network related issues within the organization. This individual will work closely with the IT team to ensure the smooth operation of all IT systems and will play a critical role in maintaining the organization's technological infrastructure.

Key Responsibilities:

• - Install, configure, and maintain computer systems and applications.
• - Troubleshoot and resolve hardware and software issues in a timely manner.
• - Monitor and maintain the organization's network and server infrastructure.
• - Assist with the implementation of new technology and systems.
• - Create and maintain documentation for IT processes and procedures.
• - Collaborate with the IT team to identify and implement solutions to improve system performance and efficiency.
• - Provide training and support to end-users on new and existing technology.
• - Stay up-to-date with the latest technology trends and advancements in the industry.

Qualifications:

• - Bachelor's degree in Information Technology or related field.
• - Strong knowledge of computer hardware, software, and network systems.
• - Experience with Windows and Mac operating systems.
• - Knowledge of Active Directory, Microsoft Office Suite, and other business applications.
• - Excellent troubleshooting and problem-solving skills.
• - Strong communication and interpersonal skills.
• - Ability to work independently and in a team environment.
• - Must be able to handle multiple tasks and prioritize effectively.