IT Support Analyst

Vector Consulting; Charlotte (NC); Hybrid; USD 44,000 - 52,000; Full time

Job summary

Vector Consulting seeks an IT Support Analyst for a hybrid role in Charlotte, NC. In this position, you will provide front-line support for IT-related issues, focusing on user management and software/hardware assistance. With at least 2 years of experience, you will work at the service desk and contribute to maintaining documentation for IT knowledge management.

Qualifications

• 2 years experience providing IT support.
• Proficiency in Active Directory for user management.
• Experience with O365 and Windows Operating systems.

Responsibilities

• Provide front line telephone/email support to internal customers.
• Aid customers concerning the use of computer hardware and software.
• Develop/Maintain documentation for Knowledge Articles.

Skills

Support to end users

User identity management

Knowledge management

Phone/email IT support

Job description

Our government client is looking for an experienced IT Support Analyst on a hybrid 3+ months renewable contract role in Charlotte, NC.

Position : IT Support Analyst | 3 days remote | $22 / hr on W2

This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.

Job Description

The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.

• Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
• Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
• Develop / Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
• Understand and adhere to Incident Management, Request Management, and Knowledge Management policies

Typically handles small initiatives and / or assignments independently. May work in an assisting role on larger initiatives and / or assignments projects requiring multiple agents and specialist.

Required / Desired Skills and Experience :

• 2 years of Experience providing support to end users w / comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops Required
• 2 years of Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) Required
• 2 years of Develop / Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database Required
• 2 years of Previous experience providing IT support by phone / email Required

About Vector :

Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to

• People, Partnerships, Purpose and Performance - THE VECTOR WAY

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