Software Support Analyst Tier I

i3 Verticals Healthcare; Shreveport (LA); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in healthcare technology is seeking a Software Support Analyst Tier I to provide front-line technical support for its proprietary applications. The position involves troubleshooting, customer service, and collaboration with team members to ensure client satisfaction. Candidates are expected to have a high school diploma and relevant experience, with strong communication and troubleshooting skills being essential.

Qualifications

• Two (2) years related experience required.
• Proficient understanding of computer and technical concepts.
• Ability to prioritize workload and manage multiple responsibilities effectively.

Responsibilities

• Provide front-line technical support for proprietary software applications.
• Identify, troubleshoot and resolve application issues.
• Document all reported issues and task details.

Skills

Technical Troubleshooting

Customer Service

Communication Skills

Education

High school diploma or equivalent

Associate’s degree or higher (preferred)

Job description

JOB TITLE : Software Support Analyst Tier I

FLSA STATUS : Non-exempt

DEPARTMENT : Public Sector Operations

REPORTS TO : Support Manager

SUPERVISORY RESPONSIBILITIES : No

JOB LOCATION : Remote

TRAVEL : up to 10%

SUMMARY OF POSITION :

The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations. The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the Support Manager.

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
• Build and maintain effective relationships with team members, management, in-house software developers and clients.
• Identify, troubleshoot and resolve application issues.
• Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
• Document all reported issues and task details; analyze gathered data.
• Deploy and provide training on software applications to new clients and new versions to current clients.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE) :

• High school diploma or equivalent
• Two (2) years related experience
• Must have a proficient understanding of computer and technical concepts
• Must have strong troubleshooting skills
• Must have strong verbal and written communication skills
• Ability to prioritize workload and manage multiple responsibilities effectively

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE) :

Associate’s degree or higher from a college or university is preferred.

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