Technical Support Analyst (Remote Position)

Ho2 Systems LLC; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

Ho2 Systems LLC seeks a Technical Support Analyst for a 100% remote position. The successful candidate will provide technical assistance, monitor applications, troubleshoot issues, and develop documentation. Ideal applicants will have strong problem-solving skills and expertise in information systems and security.

Qualifications

• Experienced Support Technician with a solid understanding of computer operations.
• Detail-oriented with strong problem-solving abilities.
• Knowledge of information systems and security required.

Responsibilities

• Provide technical support and assistance for application-related issues.
• Monitor and maintain system and application usage.
• Document service records and prepare reports on system performance.

Skills

Problem-Solving

Technical Support

Documentation

Information Security

User Training

Job description

Technical Support Analyst (Remote Position)

Job Summary:
We are seeking an experienced Support Technician to provide technical assistance and user support for a variety of applications and systems within DFPS. The technician will assist in system monitoring, application troubleshooting, software development support, and documentation. The ideal candidate is detail-oriented, with strong problem-solving skills and a solid understanding of computer operations, information systems, and information security.

Key Responsibilities

• Provide technical support and assistance for application-related issues.
• Monitor, maintain, and provide guidance on system and application usage.
• Assist in the design, development, testing, and maintenance of applications and subsystems.
• Support the upgrade of existing applications and ensure proper security controls are maintained.
• Develop user guides and procedure manuals.
• Prepare reports, briefings, and evaluations on system performance and utilization.
• Document service records in accordance with standards and regulatory requirements.
• Communicate effectively with users and team members to ensure understanding of system functionality.
• Participate in requirements-gathering sessions and assist in process documentation.
• Provide training as needed to ensure user proficiency with applications.

Work Location & Hours

• 100% Remote (Telework within the United States)

Seniority level

• Not Applicable

Employment type

• Contract

Industries

• Real Estate, Financial Services, and Capital Markets

This job posting is active. No indication that it is expired or no longer accepting applications.