IT Support Analyst I

Lyon Co; Batesville (AR); On-site; USD 40,000 - 55,000; Full time

Job summary

Lyon College is seeking an IT Support Analyst I to provide technical support and ensure smooth operations of technology resources. Ideal candidates will have strong troubleshooting skills, communicate effectively, and maintain an excellent customer service commitment. The position offers competitive benefits and an opportunity to grow in a supportive educational environment.

Benefits

Medical benefit

Dental benefit

Vision benefit

403(b) retirement plan with employer contribution

Paid time off (vacation and sick time)

17 paid holidays annually

Tuition grant for faculty and staff

Qualifications

• 1-3 years of experience in IT support.
• Strong communication and problem-solving skills.
• Familiarity with both Windows and macOS.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Assist in system installations and configurations.
• Contribute to IT security and disaster recovery efforts.

Skills

Troubleshooting

Communication

Problem Solving

Education

High school diploma

Bachelor’s degree

Tools

Remote support tools

TCP/IP

DNS

DHCP

Windows

macOS

Job description

IT Support Analyst I

Calling All Tech-Wielding Padawans, Hobbits of Helpdesk, and Guardians of the LAN! Lyon College is seeking a Support Analyst I—an entry-level champion who will brave the binary, wrangle rogue printers, and rescue distressed users from the dark abyss of “my email won’t load.” If your idea of a good time includes configuring hardware, deciphering error logs like ancient runes, and muttering incantations over DNS settings, we want to talk to you. Whether you're Team Windows, House macOS, or a neutral Switzerland of both, your quest will include ensuring that technology runs smoother than a dragon's hoard sorted alphabetically.

Your Epic Quest Includes: battling gremlins in the network layer (TCP/IP, DNS, DHCP), crafting user-friendly training for the less technically inclined villagers, and defending the college's digital kingdom from the forces of entropy and cyber peril. If you come with at least 1-3 years of IT support experience, wield a troubleshooting sword with precision, and possess the wisdom to explain tech in plain tongue, then saddle up! Experience in educational realms and remote support tools earns you bonus XP. Apply now and let your journey to IT greatness begin at Lyon College—where the helpdesk is strong and the coffee is plentiful.

About the Role: The Support Analyst I is a full-time, non-exempt position reporting to the Associate Director of IT Services. Responsibilities include providing first-level technical support for hardware, software, and network issues; documenting support processes; assisting in system installations and configurations; and contributing to IT security and disaster recovery efforts. The ideal candidate will have a high school diploma (bachelor’s preferred), 1–3 years of experience in IT support, strong communication and problem-solving skills, and a commitment to excellent customer service. Familiarity with both Windows and macOS, remote support tools, and basic network administration is essential.

What’s Next?

If you’re ready to jumpstart your career and use data to make a difference, we want to hear from you! Submit your resume, cover letter, and references.

Benefits:

Lyon College currently offers the following benefits for full-time positions, subject to applicable eligibility requirements: medical benefit, dental benefit, vision benefit, voluntary benefits, 403(b) retirement plan with employer contribution and match, employer paid life insurance, employer paid long-term disability coverage, paid time off (includes vacation and sick time), 17 paid holidays annually, and a tuition grant for faculty, staff, and their dependents.

Lyon College does not discriminate with respect to the hiring of applicants or with respect to the terms, conditions, or privileges of employment because of race, color, religion, gender, age, disability, sexual orientation, or national origin. It is the continuing policy of Lyon College to comply with any applicable state and federal law regarding equal employment opportunities.

Lyon College is a private, selective liberal arts college affiliated with the Presbyterian Church (U.S.A.). It is located in Batesville, Arkansas, a safe and historic town of 11,000 that serves as commercial, medical, social, and governmental hub for an eight-county area and named by USA Today as the best city to live in in Arkansas. The College currently enrolls almost 700 undergraduate students from 29 states and 14 foreign countries. Entering freshmen have an average high school GPA of 3.7. Interested candidates should send a cover letter, resume, and the names, addresses, and phone numbers of three references to Human Resources, P.O. Box 2317, Batesville, AR 72503-2317 or electronically. Review of the application will begin immediately and continue until the position is filled.