Support Analyst

TEKsystems; Charlotte (NC); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading financial organization is hiring consultants to assist with the Paycheck Protection Program. The role involves reviewing client documents to assess eligibility and calculating loan amounts. Strong communication skills and attention to detail are essential.

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and ability to learn new processes.
• Experience in data entry preferred.

Responsibilities

• Review client documents to determine eligibility for PPP.
• Calculate approved loan amounts using provided tools.
• Work from home with high-speed internet connection.

Skills

Communication

Attention to Detail

Customer Service

Data Entry

Job description

An industry-leading financial organization is seeking to hire a team of consultants to support customers with processing / underwriting related to the Paycheck Protection Program (PPP). Daily responsibilities will include reviewing client provided documents and information to determine program eligibility and calculating approved loan amount using provided tools and processes. Examples of client provided documents include tax forms (940, 941, 1040, etc.), payroll documents, bank statements, etc.

Required Skills :

Excellent written and verbal communication skills along with customer service mindset

Excellent attention to detail including the ability to learn and follow new processes and procedures

Strong comfort level working with computers, preferably including some experience in data entry

Must be reliable and have the ability to commit to a set shift for the duration of the project

This will be a 100% work-from-home position, so candidates must have home high-speed internet connection and a reasonable home workspace to minimize distractions while working.

Prior financial industry experience / familiarity with financial documents / processes is a plus but not required