IT Support & Training Lead for AI Tools

Service Electric Company; Chattanooga (TN); On-site; USD 52,000 - 68,000; Full time

Job summary

Service Electric Company is seeking an IT Support & Training Specialist to provide day-to-day technical support across core systems and devices, while delivering hands-on training to employees. You’ll handle IT requests, manage AD accounts, and administer Microsoft 365 services, with a focus on enabling user adoption of AI tools.

The role requires a high school diploma and 1–3 years in IT support, with experience in AD, M365, Outlook, SharePoint, and iOS device support.

Qualifications

• High school diploma or equivalent.
• 1-3 years IT support/helpdesk experience.
• Working knowledge of Microsoft Active Directory and Microsoft 365 (Outlook, SharePoint).
• Experience troubleshooting Windows desktop/laptop hardware and software issues.
• Experience supporting mobile devices (iOS) in a business environment.

Responsibilities

• Respond to, triage, and resolve IT support requests; escalate as needed.
• Manage user accounts lifecycle in Active Directory.
• Administer Microsoft 365 services and permissions.
• Provision and troubleshoot company mobile devices; coordinate with carriers.
• Troubleshoot hardware/software on laptops/desktops.
• Coordinate with HR and field offices on IT setup and status changes.
• Support basic network connectivity; escalate complex issues.
• Lead hands-on device training for new hires and employees.
• Deliver basic AI literacy training for company tools.

Skills

Training delivery

Group presentation

Time management

Customer service

Education

High school diploma or equivalent

Tools

Active Directory

Microsoft 365

Outlook

SharePoint

iOS support

Microsoft Forms

GoCanvas

Job description

Service Electric Company is seeking an IT Support & Training Specialist to provide day-to-day technical support across core systems and devices, while delivering hands-on training to employees. You’ll handle IT requests, manage AD accounts, and administer Microsoft 365 services, with a focus on enabling user adoption of AI tools.

The role requires a high school diploma and 1–3 years in IT support, with experience in AD, M365, Outlook, SharePoint, and iOS device support.