IT Support Agent

WheelHouse IT; Fort Lauderdale (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Short and long-term disability

Life insurance

401(k) plan with match

Company-sponsored cell phone

Friday Happy Hours and team events

Job summary

WheelHouse IT, the leading MSP in South Florida, seeks a passionate Support Agent to join our team as the entry-point for IT service. You will be the first contact for end users, delivering friendly, knowledgeable support by phone or email.

We offer on-site training with clear career paths. Top performers can advance to a Support Technician in three to six months, with competitive pay and benefits including health, vision, dental, disability, life insurance, and 401(k) with company match.

Qualifications

• Basic IT knowledge and passion for technology.
• Ability to provide phone support to clients.
• Excellent customer service and clear written/verbal communication.
• Local to the greater Fort Lauderdale area, and available for standard Monday–Friday hours.

Responsibilities

• Answer incoming calls from clients.
• Resolve simple or fast tickets.
• Create tickets and route calls to technicians.
• Provide application support (Office/Microsoft 365, QuickBooks).
• Configure hardware and install common peripherals.
• Provide basic network support – configure wireless routers and access points.
• Access client systems via RMM tools.
• Conduct peer-to-peer training and shadowing.
• Manage basic logistics and inventory for enterprise-level clients.

Skills

Tech basics

Phone support

Customer service

Communication

Fort Lauderdale area

Job description

WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk, this role provides the opportunity to get started in the field of IT from the ground up. Our Support Agents play a critical role as our end users' first point of contact, providing friendly, respectful, and knowledgeable service over the phone or through email.

Requirements:

• Passionate about technology with basic technical knowledge
• Comfortable providing phone support to clients
• Excellent customer service skills
• Clear written and verbal communication
• Capable of working a standard M-F work week (and very occasional nights/weekends)
• Local to the greater Fort Lauderdale area

Responsibilities:

• Answer incoming calls from clients
• Resolve simple or fast tickets
• Create tickets and route calls to a team of technicians
• Provide application support (Office/Microsoft 365, QuickBooks, etc.)
• Configure hardware and install common peripheral devices
• Provide basic network support – configuration of wireless routers and access points
• Access client systems via RMM tools
• Conduct peer‑to‑peer training and shadowing
• Manage basic logistics and inventory for enterprise-level clients

At WheelHouse IT, we offer internal training paths, career planning, and unlimited access to professional training courses to keep our team members up-to-date with the latest tech topics. Our Support Agents will have the opportunity to learn our systems and clients before fully immersing themselves in a technician role. With the right work ethic and initiative, candidates can be fast-tracked to become knowledgeable Support Technicians within three to six months.

We offer competitive compensation of $15-$16 per hour.

Benefits:

• health
• vision
• dental insurance
• short and long-term disability
• life insurance
• 401(k) plan with match
• company-sponsored cell phone for personal use
• Friday Happy Hours and quarterly major events to promote team bonding

Our headquarters location is in Fort Lauderdale, FL, and while introductory training is provided on‑site, employees may have the opportunity to work from home.