Technical Supporter

WheelHouse IT; Wantagh (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, & Vision insurance

Short-term, Long-term, and Life ins.

Company-sponsored 401K with match

Paid vacation

Company-sponsored cell phone

Performance-based bonuses

Training

Other perks to learn and grow

Job summary

WheelHouse IT is hiring a Support Technician to join a dynamic, fast-paced team on Long Island. You will troubleshoot issues for clients remotely and on-site, with a focus on Windows and Office 365, RMM tools, and strong communication. Local candidates in Wantagh, NY are preferred.

Experience with MSP environments, ConnectWise or similar PSA, and LAN/WAN networking is a plus. The role offers growth in a supportive, client-facing setting and opportunities to work on diverse projects.

Qualifications

• Local candidate required; office in Wantagh, NY.
• Strong verbal and written communication are essential.
• Experience with Windows and Office 365 environments.
• Familiarity with RMM tools and remote support.
• Able to work with both technical and non-technical clients.
• Attention to detail and proactive problem solving.

Responsibilities

• Troubleshoot issues and provide remote or on-site support.
• Maintain and enhance internal systems and cloud environments.
• Assist on projects as needed and collaborate with staff and clients.
• Contribute to delivery of high-quality customer service.
• Support clients ranging from technical to non-technical staff.

Tools

Office 365

Windows OS

Active Directory

SSL & Hosting

A+ cert

Network+ cert

RMM tools

LabTech

ConnectWise

MSP experience

LAN/WAN basics

Remote support

Job description

The Support Technician is a dynamic and passionate follower of technology that is eager to advance in their career in IT. Based out of our office in Long Island, this position will give technicians the chance to work with clients both remotely and on-site at client offices on Long Island or the city. MUST BE LOCAL.

SUPPORT the Clients & GROW with the Business!

At Wheelhouse IT, our team has the best intentions of the company and client in mind always. The Support Technician reports to the Support Desk Manager but are part of a team and believe in the future of the organization. Support Technicians are friendly & excited to troubleshoot any incoming issue that comes their way. At WheelHouse IT, you’ll have a chance to approach the job with new ideas and solutions every day. Strong verbal and written communication skills are a must so no details are lost if a ticket is escalated to our escalation level. The right candidate for this position is open-minded and willing to work directly with all types of clients/internal staff, ranging from technical to the very non-technical.

WheelHouse IT is a Microsoft partner, so Technicians here can expect to troubleshoot and resolve issues with Windows and Office 365. Familiarity with RMM tools and remote support is also a must.

Be part of an EXCITING, FAST-paced and DYNAMIC Team!

Support Technicians love a challenge and constantly be looking for ways to improve themselves and the company. They are driven to improve the environment and they will be expected to contribute to that goal regularly. They will look for ways to provide only the best customer service and support to our clients. When the need arises this individual may be called upon to assist on projects as needs dictate. They will also contribute to the maintenance and enhancement of internal systems, and in some cases, customer-facing hosted and cloud environments.

BENEFITS Come With The Territory

• Medical, Dental, & Vision insurance
• Short-term, Long-term, and Life insurance
• Company-sponsored 401K with match
• Paid vacation
• Company-sponsored cell phone
• Performance-based bonuses
• Training
• Other perks that make this a great place to work, learn, and grow

Base compensation: $17-$19

Desired Skills & Expectations In The Workplace

• Doesn’t avoid a challenge and is willing to step up to opportunity
• Have a great worth ethic (Made a mistake? Own up to it and learn)
• Comes up with solutions and not excuses
• Attention to detail is a MUST
• Show us you can work/play well with others in and outside the team
• Demonstrate a willingness to improve yourself and grow with the organization
• Be driven to develop a solid “knowledge base” of best practices and problem resolutions
• Appreciate a diverse team and the variety that comes in the MSP industry
• Have an EPIC personality
• 1+ years of experience and/or familiarity in supporting: (IF APPLICABLE)
• Network connectivity and networking equipment for LAN/WAN topologies
• Microsoft Products (i.e. Office 365, Windows OS's)
• Microsoft Active Directory administration
• Internet-related technologies, including - Registrars, SSL and hosting providers
• Technical Certifications or training equivalent to A+ and Network+

Considered a Plus

• Prior experience in an MSP or support environment is highly desirable
• Server hardware and related tech: RAID, iLO, DRAC, Bare Metal Restores, Backup methods
• LabTech or similar RMM experience
• ConnectWise experience or similar PSA experience

Only local candidates need apply. (Office is located in Wantagh, NY)

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.