Entry-Level IT Support Agent — Fast-Track to Technician

WheelHouse IT; Orlando (FL); Hybrid; USD 21,000 - 22,000; Full time

Job summary

WheelHouse IT, the largest MSP in South Florida, seeks a passionate Support Agent to join our dynamic team. This entry-level role is the first point of contact for end users, providing friendly, respectful, and knowledgeable service over the phone or email, with opportunity to grow into a Technician role.

With benefits such as health, vision, dental, disability, 401(k) with match, and ongoing training, you will learn our systems and clients before advancing.

Qualifications

• Passionate about technology with basic technical knowledge.
• Comfortable providing phone support to clients.
• Excellent customer service skills.
• Clear written and verbal communication.
• Capable of working a standard M-F work week (and very occasional nights/weekends).
• Local to the greater Orlando, FL area.

Responsibilities

• Answer incoming calls from clients
• Resolve simple or fast tickets
• Create tickets and route calls to a team of technicians
• Provide application support (Office/Microsoft 365, QuickBooks, etc.)
• Configure hardware and install common peripheral devices
• Provide basic network support – configuration of wireless routers and access points
• Access client systems via RMM tools
• Conduct peer-to-peer training and shadowing
• Manage basic logistics and inventory for enterprise-level clients

Skills

Basic technical knowledge

Customer service

Communication skills

Phone support

Friendly demeanor

Tools

Microsoft 365

QuickBooks

RMM tools

Job description

WheelHouse IT, the largest MSP in South Florida, seeks a passionate Support Agent to join our dynamic team. This entry-level role is the first point of contact for end users, providing friendly, respectful, and knowledgeable service over the phone or email, with opportunity to grow into a Technician role.

With benefits such as health, vision, dental, disability, 401(k) with match, and ongoing training, you will learn our systems and clients before advancing.