IT Support Administrator: Endpoint Pro (Okta, Intune)

TEKsystems; Chicago (IL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Disability insurance

HSA

Transit benefits

PTO

Job summary

TEKsystems in Chicago, IL is seeking an IT Support Administrator to provide Tier 1 and 2 service desk support for Windows, macOS, and mobile devices. You will manage user provisioning via Okta, deploy devices with Intune, and support Apple devices using JAMF.

The role requires experience with ServiceNow/Jira/Freshworks ticketing systems, strong customer service skills, and the ability to support executives in a hybrid environment. This is an onsite contract position in Chicago.

Qualifications

• 1–3 years of service desk or desktop support experience.
• Hands-on with Okta, Intune, and JAMF.
• Experience using ServiceNow, Jira, or Freshworks ticketing systems.
• Strong troubleshooting for Windows 11, macOS, and Microsoft 365.
• Experience supporting mobile devices and endpoint hardware.
• Excellent written and verbal communication skills.
• Ability to work under pressure in a global/hybrid environment.
• Experience supporting executives or VIP users.
• Associate degree in IT or equivalent experience.
• Microsoft, Apple, ITIL, Okta, JAMF certifications.

Responsibilities

• Provide Tier 1 and 2 support for hardware, software, OS, and enterprise apps.
• Support Windows, macOS, iOS, and Android environments.
• Manage provisioning and access via Okta.
• Deploy and configure devices using Intune.
• Support Mac environments with JAMF management.
• Log incidents and requests in ServiceNow, Jira, Freshworks, or similar.
• Troubleshoot Microsoft 365, Teams, and collaboration tools.
• Support conference room and video conferencing tech.
• Escalate complex issues and document solutions.
• Create and maintain technical documentation and knowledge articles.

Skills

Okta

Intune

JAMF

Microsoft 365

Mobile devices

Hybrid work

Customer service

Troubleshooting

Executive support

Documentation

Education

Associate degree in Information Technology

ITIL certification

Microsoft Certification

Apple certification

Okta/JAMF certifications

Tools

ServiceNow

Jira

Freshworks

Okta

Intune

JAMF

Job description

TEKsystems in Chicago, IL is seeking an IT Support Administrator to provide Tier 1 and 2 service desk support for Windows, macOS, and mobile devices. You will manage user provisioning via Okta, deploy devices with Intune, and support Apple devices using JAMF.

The role requires experience with ServiceNow/Jira/Freshworks ticketing systems, strong customer service skills, and the ability to support executives in a hybrid environment. This is an onsite contract position in Chicago.