Onsite IT Support Pro: Endpoint Expert

masco; United States; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Culture of inclusion

Work-life balance

Job summary

Delta Faucet is seeking an Onsite Tech Support Professional to strengthen our endpoint infrastructure and deliver exceptional, executive-level support across Windows, macOS, Android, and iOS. You will configure, deploy, and maintain endpoint devices, printers, and applications while ensuring security, productivity, and reliable performance for users across the organization.

The role requires 3+ years in IT support, strong communication skills, and experience with Intune, SCCM, and MDM platforms.

Qualifications

• Proficient in O365, Windows OS, macOS, desktop apps, hardware, printers.
• Strong expertise in Windows Server, networking, Config Manager, Intune, app packaging/deploy, Windows 10/11, macOS.
• Solid understanding of endpoint technologies, including OS, device management, and security solutions.
• Familiarity with MDM platforms and enterprise imaging, deployment, and app packaging technologies.
• Relevant certifications such as CompTIA A+ or Microsoft Modern Desktop Administrator/Endpoint Administrator Associate.
• Minimum of 3 years in IT support and endpoint technology roles.
• Proven track record of executive-level support with professionalism and communication.
• Familiarity with ITSM principles and practices.
• Strong problem-solving and analytical abilities with a proactive mindset.

Responsibilities

• Endpoint Technology Management: Configure, deploy, and administer endpoint tech and devices.
• Endpoint & Executive Support: Manage printers, AV equipment, and endpoint apps.
• Incident Management: Resolve issues promptly and meet incident SLAs.
• Documentation and Knowledge Management: Create SOPs and docs.
• Training: Provide user and team training on standards or tool usage.
• Root Cause Analysis: Investigate recurring endpoint issues and implement fixes.
• Process Improvement: Contribute to CI initiatives to improve endpoints.
• On-Call Support: Availability outside core hours as needed.

Skills

Endpoint technology

Executive support

Incident management

Documentation

Training coordination

Communication skills

Education

CompTIA A+

Microsoft Modern Desktop Administrator

Tools

Intune

Configuration Manager (SCCM)

MDM platforms

Printer management

Job description

Delta Faucet is seeking an Onsite Tech Support Professional to strengthen our endpoint infrastructure and deliver exceptional, executive-level support across Windows, macOS, Android, and iOS. You will configure, deploy, and maintain endpoint devices, printers, and applications while ensuring security, productivity, and reliable performance for users across the organization.

The role requires 3+ years in IT support, strong communication skills, and experience with Intune, SCCM, and MDM platforms.