IT Support

Sky Systems, Inc. (SkySys); Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in IT services is seeking a Desktop Support Technician to provide advanced technical support for end users. The role involves troubleshooting hardware and software issues, guiding junior technicians, and participating in IT projects. Ideal candidates will have a Bachelor's degree and 2-5+ years of experience in desktop support. Strong problem-solving and communication skills are essential.

Qualifications

• 2-5+ years of experience in desktop support or similar roles.
• Knowledge of network concepts (TCP/IP, DNS, VPN, DHCP).

Responsibilities

• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain operating systems and applications.
• Collaborate with IT teams to resolve issues.

Skills

Problem-Solving

Communication

Time Management

Analytical Skills

Education

Bachelor's Degree

Tools

Windows

macOS

Microsoft Office

Job description

IT Technical Recruiter @ Sky Systems, Inc. | Talent Acquisition | Global IT Recruitment | Strategic Sourcing

Location: On-site 5 days/week in Phoenix, AZ

Contract: Long term (12 months +)

Position: Desktop Support Technician

The Desktop Technician provides advanced technical support for end users, focusing on hardware, software, and network issues. Responsibilities include troubleshooting, diagnosing, resolving complex problems, deploying systems, performing upgrades, and supporting IT projects. The role also involves guiding junior technicians as needed.

Responsibilities:

1. Diagnose and troubleshoot hardware, software, and network issues, escalating when necessary.
2. Provide support for desktops, laptops, mobile devices, and peripherals both in-person and remotely.
3. Install, configure, and maintain operating systems, applications, and updates.
4. Assist with system imaging, deployment, and upgrades.
5. Maintain network connectivity, resolving VPN, Wi-Fi, and wired connection issues.
6. Collaborate with IT teams (network, security, server) to resolve issues.
7. Participate in IT projects such as migrations and infrastructure upgrades.
8. Educate users and provide training on IT systems and best practices.
9. Maintain records of issues and solutions in a ticketing system.
10. Manage IT asset inventories and lifecycle documentation.
11. Implement and monitor security protocols to safeguard infrastructure.
12. Guide and support Desktop Technicians.

Required Skills, Qualifications & Experience:

1. Bachelor's degree or equivalent.
2. 2-5+ years of experience in desktop support or similar roles.
3. Proficiency with Windows, macOS, and common applications (e.g., Microsoft Office).
4. Knowledge of network concepts (TCP/IP, DNS, VPN, DHCP).
5. Experience with system imaging, deployment, and hardware upgrades.
6. Strong problem-solving and analytical skills.
7. Effective time management and multitasking abilities.
8. Excellent communication skills.
9. Team-oriented with ability to work independently and mentor others.
10. Knowledge of IT security principles and practices.
11. Availability for overtime, nights, and weekends as needed.

Additional Details:

• Seniority Level: Entry level
• Employment Type: Contract
• Job Function: Information Technology
• Industries: IT Services and IT Consulting