IT Support Associate

Bold Business; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading global business processing outsourcing firm is seeking an IT Support specialist for a 100% remote role. The position involves managing IT operations, providing user support, and ensuring the smooth functioning of computer systems. Ideal candidates will have a Bachelor's degree and relevant experience, along with strong analytical and problem-solving skills. Join a dynamic team that values contributions and offers growth opportunities.

Benefits

Flexible Work

Supportive Environment

Growth Opportunities

Dynamic Team

Qualifications

• 2-3 years of relevant experience in IT support.
• Knowledge of hardware, software, and programming languages.

Responsibilities

• Provide technical support for hardware and software.
• Troubleshoot and diagnose problems, implement corrective actions.
• Set up and configure desktop computers and user accounts.

Skills

Analytical

Problem Solving

Communication

Organizational

Attention to Detail

Multitasking

Education

Bachelor’s degree

IT diploma

Tools

Microsoft Entra ID

Intune

Job description

We are seeking an IT Support specialist to manage our company's IT operations and projects. This role focuses on computer operations, repair, user support, helpdesk services, and data management.

Bold Business is a US-based leading global business processing outsourcing firm with over 25 years of experience and $7B+ in client engagements. We enable companies of all sizes to scale by providing global outsourcing talent services.

Responsibilities:

1. Provide technical support for personal computer hardware, software, and specialized mainframe technology, or operate a multi-platform, complex computer environment. Monitor production scheduling, execution, and successful completion of jobs.
2. Set up and configure desktop computers, peripherals, and user accounts, assigning appropriate security levels.
3. Install software, hardware, and peripherals; test programs and applications.
4. Troubleshoot and diagnose problems, implement corrective actions, and escalate issues as needed.
5. Serve as a technical resource within the team.
6. Maintain, update, or create systems, databases, and web pages using front-end web tools within prescribed guidelines.
7. Administer user accounts and permissions.
8. Design and produce moderately complex reports.
9. Research and recommend system upgrades; manage hardware inventory.
10. Set up and submit production jobs, edit and debug computer outputs.
11. Perform troubleshooting, repairs, and maintenance for computer equipment; diagnose hardware vs. software issues and escalate as necessary.
12. Act as a liaison for computing operations, communicating and resolving technical problems.
13. Develop and test user documentation.
14. Coordinate with hardware vendors for equipment issues.
15. Perform routine security checks; install and remove wiring and cables.
16. Assist with complex technical projects and contribute to team goals.

Qualifications:

• Bachelor’s degree or equivalent IT diploma.
• 2-3 years of relevant experience.
• Experience with data processing, computer operations, and multi-operation systems or production control environments preferred.
• Knowledge of hardware, software, programming languages, and operating systems.
• Basic understanding of network protocols; experience with Microsoft Entra ID and Intune (Azure AD).
• Knowledge of asset and inventory management and procurement.
• Strong analytical, diagnostic, and problem-solving skills.
• Excellent communication, organizational, attention to detail, and multitasking skills.

Top Reasons to Join Our Team:

• Flexible Work: Enjoy a full-time, 100% remote role with work-life balance.
• Supportive Environment: We foster a culture that values your contributions and provides the tools for success.
• Growth Opportunities: Expand your skills through training and professional development.
• Meaningful Contribution: Play a vital role in our sales efforts, contributing directly to our growth and success. Your work will have a visible impact.
• Dynamic Team: Be part of a fast-paced, innovative team that continuously learns and adapts to new challenges.

Note: Bold Business recruiters use a “@ boldbusiness.com” email address and/or our Applicant Tracking System, JazzHR. Any variation of this email domain should be considered suspicious. We will never request sensitive information via email or text.