Data Change Analyst I (Temporary)

Clinical ink; Chicago (IL); Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a Data Change Analyst I to support its operations remotely. This temporary role focuses on managing data change requests, ensuring exceptional customer service, and collaborating with a dedicated team. The ideal candidate will possess strong problem-solving skills and experience in IT support, with a keen understanding of data structures. Join a forward-thinking company that values your contributions and fosters a collaborative environment, helping to shape the future of clinical trials through data precision and technology.

Qualifications

• 1+ years in a customer-focused IT support role.
• Proven problem-solving skills and ability to learn quickly.

Responsibilities

• Provide service to end users by managing Data Change requests.
• Ensure clear documentation and manage user expectations.

Skills

Customer Service

Problem Solving

Communication Skills

IT Support

Data Structures

Education

Associates Degree

Tools

Salesforce Service

Windows 7, 8, 10

SQL

JSON

Job description

Position:Data Change Analyst I (Temporary)

Location: Remote

Job Id:561

# of Openings:1

Company Information
Clinical ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials. With offices in Philadelphia, PA, Winston Salem, NC, and Iowa City, IA, Clinical ink is rewriting the clinical development experience.

Job Description
Clinical ink is seeking a Data Change Analyst Ito join our Support Operations team based remotely across the United States! This is a temporary role for a three month project. This individual will support end users by collecting accurate information to confirm and execute data change requests.The ideal candidate will have experience working in a customer-focused IT role and an understanding of basic data structures/databases. The Data Change Analyst I's responsibilities include:

• Provide service to end users by collecting accurate information to confirm and execute Data Change requests appropriately, and determine the quickest and best method of resolution in the form of tickets
• Create, respond to, manage, and solve Data Change tickets via email, voicemail, phone call or Live Chat within the established timeframes
• Manage users’ expectations in a professional, knowledgeable, and persuasive manner while using good customer service and good clinical practices (GCP)
• Own issues from receipt through closure with an appropriate sense of urgency for exceptional customer service and optimal time to resolution
• Ensure clear and accurate documentation of Data Change request, both internally and externally
• Route required documentation electronically for signature from all required parties.
• Communicate urgent customer situations when further assistance is needed; escalate appropriately, quickly, and effectively both internally and externally
• Assist other Product Support Agents when needed/possible to facilitate timely resolutions to any issues presented
• Collaborate with colleagues and Management to continuously improve and create internal processes to ensure a world-class end-user experience
• Provide input and feedback on departmental “living documentation” in the form of Wiki comments, how-to articles, and other documents
• Work with and as a team, to provide world class support to end users and customers

Qualifications

• Associates degree and at least 1 years’ experience in a busy, customer-focused IT support role (or equivalent experience)
• Proven ability to solve problems in a logical, quick, and efficient manner
• Ability to learn a variety of technical topics quickly, including how systems function & the roles they perform from the user perspective
• Effective work prioritization and the ability to work under pressure
• Outstanding verbal and written communication skills
• Knowledge of Windows 7, 8, and 10
• Helpdesk ticketing system(s) experience (such as Salesforce Service, etc.)
• Experience with basic Data structure and databases
• An understanding or hands-on experience with SQL and/or JSON a plus
• Cisco CCNA or Microsoft MCSE a plus

Additional Information
Clinical ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.
www.clinicalink.com