IT Supervisor – IT VMO Governance

Jobtailor; Minnesota; On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor in Minnesota seeks a seasoned IT VMO Program Manager to lead end-to-end projects, spanning governance transformations, onboarding of managed services, and operational improvements.

You will develop roadmaps, manage risks, and ensure alignment with IT standards while coordinating across IT, Procurement, and Finance teams to drive value realization and cost efficiency.

Qualifications

• Bachelor's degree or higher required; PMP/CSM/ITIL are a plus.
• 7+ years in IT, with program/project or vendor management experience.
• Proven success leading large IT programs or PMO/PPMO initiatives.
• Knowledge of IT governance, managed services, and vendor governance.
• Experience with global, cross-functional teams and diverse stakeholders.
• Strong communication, influence, and analytical skills.

Responsibilities

• Lead end-to-end IT VMO programs and projects, including governance transformation.
• Develop roadmaps, timelines, milestones, and manage dependencies.
• Track risks, issues, decisions, and ensure timely resolution.
• Enforce IT governance frameworks, policies, and controls.
• Standardize IT vendor lifecycle activities and performance metrics.
• Drive continuous improvement of VMO processes, tools, and reporting.
• Collaborate with IT, Procurement, Finance, and business leaders.
• Mentor team members and contract resources; manage budgets and resources.
• Provide coaching, development, and performance feedback.

Skills

PMO leadership

Vendor management

IT governance

Cross-functional teamwork

Analytical/problem solving

Communication

Enterprise systems

Education

Bachelor's degree or higher

PMP

CSM

ITIL

Lean Six Sigma

Tools

SAP

ServiceNow

Flexera

Vendor governance platforms

Job description

Responsibilities

• Lead end-to-end execution of IT VMO programs and projects, including governance transformation, managed services onboarding, and operational improvements
• Develop and manage program roadmaps, timelines, milestones, and dependencies
• Track and manage program risks, issues, and decisions, ensuring timely resolution and escalation
• Implement and enforce IT governance frameworks, policies, and control processes
• Ensure standardization across the IT vendor lifecycle (intake, sourcing, contracting, onboarding, performance, renewal)
• Drive continuous improvement of IT VMO processes, tools, and reporting capabilities
• Ensure alignment with enterprise IT standards and corporate policies
• Lead and manage team members and/or contract resources supporting IT VMO operations
• Assign work, set priorities, and ensure successful delivery of program objectives
• Provide coaching, development, and performance feedback
• Ensure alignment to program budgets and resource allocation to achieve business objectives
• Track financial performance, cost savings, and value realization
• Develop solutions for multi-faceted, cross-functional issues requiring analytical and conceptual thinking
• Address complex, ambiguous, and non-routine challenges across IT vendor and asset management programs
• Partner with IT, Procurement, Finance, and business leaders to drive program alignment
• Ensure adherence to IT governance standards, corporate policies, and regulatory requirements

Requirements

• Bachelor’s degree or higher (completed and verified prior to start)
• Seven (7) years of experience in Information Technology, including program/project management or vendor management in a private, public, government or military environment
• Experience leading large-scale IT programs or PMO/PPMO initiatives
• Experience in IT Vendor Management, Managed Services, or IT governance
• Strong knowledge of project management methodologies (Agile, Waterfall, hybrid)
• Experience working across global, cross-functional teams
• Strong analytical, planning, and problem-solving capabilities
• Proven ability to influence and communicate effectively at multiple levels of the organization
• Experience with enterprise systems (e.g., SAP, ServiceNow, Flexera, vendor governance platforms)

Certifications & Qualifications

• Bachelor's degree
• Project Management Professional (PMP)
• Certified ScrumMaster (CSM)
• ITIL certification
• Lean Six Sigma certification