Information Technology Specialist

Tekton, Inc.; Grand Rapids (MI); Hybrid; USD 55,000 - 95,000; Full time

Benefits offered by this job

Health, dental, vision, life, hospital

Tuition reimbursement

401(k) program

Paid time off

Job summary

Tekton, Inc. in Grand Rapids, MI, seeks an Information Technology Specialist who can service a wide range of tech needs across the company. The role focuses on hardware, systems, networking, and training, with emphasis on accuracy and clear communication.

You will work with both Mac and Windows environments, handle onboarding/offboarding, and contribute to security practices while addressing issues promptly and thoroughly.

Qualifications

• Background in information systems, computer science, or equivalent experience.
• Eligible to work in the United States without visa sponsorship.
• Experience with IT hardware, networks, and security practices.

Responsibilities

• Provide personal employee support for all IT hardware and systems.
• Purchase, set up, and maintain computers, printers, phones, meeting room equipment, desk equipment, etc.
• Act as an administrator for multiple company-wide systems (email, password management, design tools, phones, etc.)
• Perform IT onboardings and offboardings and other trainings for employees as necessary
• Train and test employees on best technology security practices
• Assist in setting up and maintaining network infrastructure (switches, cables, access points, server rooms)

Skills

Communication

Troubleshooting

Multi-tasking

Adaptability

Education

Background in information systems or computer science

Equivalent experience

Tools

Mac OS

Windows OS

Job description

As an Information Technology Specialist, you are proficient with technology, a skilled troubleshooter, and an excellent communicator. You will join the IT team to servicea wide variety of technological needs across the company such as physical technical equipment, information systems, networking, and employee technology training and support. Much of your work will be reactive, and you will continue to learn more about technology and adapt to new situations every day. You will also need to connect well with other employees while maintaining a high level of accuracy and expertise in your work.

Responsibilities

• Provide personal employee support for all IT hardware and systems
• Purchase, set up, and maintain computers, printers, phones, meeting room equipment, desk equipment, etc.
• Act as an administrator for multiple company-wide systems (email, password management, design tools, phones, etc.)
• Perform IT onboardings and offboardings and other trainings for employees as necessary
• Train and test employees on best technology security practices
• Assist in setting up and maintaining network infrastructure (configuring switches, running wires, setting up access points, maintaining the server rooms, etc.)

Indicators of a good match for this role

• You are aligned with Tekton’s philosophy, ways of thinking, and work style
• You have a solid understanding of physical technology and systems
• You are familiar with both Mac and Windows operating systems
• You have a strong intuition about the intersection of technology and security
• You are able to balance several tasks at once and daily take on new challenges
• You are organized and have an appreciation for process and procedure
• You exercise good judgement when deciding between acting quickly to fix a problem and being thorough to prevent future issues
• You are adept at understanding people’s needs and communicating at their level of expertise on the subject
• You have exceptional values including honesty, integrity, and empathy
• Background in information systems, computer science, or equivalent experience
• Eligible to work in the United States without visa sponsorship

Pay range

• $55,000 - $95,000 per year

Benefits package

• Full-time employees receive health, dental, vision, life, hospital indemnity, and long-term disability insurance; paid time off; a 401(k) program; and tuition reimbursement.

Location and hours

• This is a full-time salaried position located in Grand Rapids, Michigan. There may be times when you will be expected to address issues during non-standard working hours.
• Head of Technology

About the department

• The Technology Department oversees the entire lifecycle of internal and public software systems and also maintains all technology services and security. The Software team works closely with all areas of the company to create custom system solutions for daily business operations and to ensure Tekton.com delivers a world-class website experience to users. The Information Technology team maintains our internet services, manages technology security, and ensures we have the hardware needed to operate; they are the frontline of support whenever any IT equipment or service isn't working like it should.

About the company

Tekton, Inc. is a family-owned company in Grand Rapids, Michigan. We are dedicated to making the best hand tools you will ever own, and we start by designing the products that we personally believe in and want to own ourselves. We focus especially on tools used in mechanical and assembly work; our core categories include systems of hand drive sockets and ratchets, impact sockets, wrenches, screwdrivers, and pliers.

Our Application Process

Our Recruiting team actively looks to find and get to know top performers who have exceptional values. We review all applications, but a candidate's chances of moving forward are less likely if we did not personally invite them toapply.

Tekton, Inc. offers equal employment opportunities to all employees and applicants without regard to race, age, color, religion, sex, national origin, handicap or disability, sexual orientation, veteran status, or any other legally protected status.