IT Specialist (PLCYPLN)

US National Gallery of Art; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

The National Gallery of Art in Washington, DC is seeking an IT management professional to guide the full lifecycle of complex IT initiatives and ensure successful adoption across departments.

Ideal candidates will have experience measuring user feedback, technology usage, and advising senior leaders on adoption risks, with an emphasis on reducing organizational barriers and improving outcomes.

Qualifications

• One year of specialized experience equivalent to GS-12 level in the Federal service or private sector.
• Experience with metrics to analyze user feedback, technology utilization, advising senior leaders on adoption risks.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Education

IT Management Series 2210

Job description

The National Gallery of Art welcomes all people to explore art, creativity, and our shared humanity. Millions of people come through our doors each year, with even more online, making us one of the most visited art museums in the world. Our renowned collection includes over 160,000 works of art, from the ancient world to today. Admission to the West and East Buildings, Sculpture Garden, special exhibitions, and public programs is always free.

Basic Requirements

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

1. Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
2. Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Specialized Experience Statement

Candidates must possess at least one year of specialized experience, equivalent in responsibility to the GS-12 level in the Federal service or private sector, supporting the full lifecycle of organizational change for complex IT initiatives AND experience with metrics to analyze user feedback, technology utilization, advising senior leaders on adoption risks AND organizational barriers with recommended actions.

OPM Qualifications Standard

Group Coverage Qualification Standard for Administrative and Management Positions

Individual Occupational Requirement

Information Technology (IT) Management Series 2210

Other Relevant Eligibility Criteria

None

You must meet all qualification and eligibility requirements by the closing date of this announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.