IT Specialist

US Deputy Assistant Secretary for Information and Technology; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

US Deputy Assistant Secretary for Information and Technology in Austin, TX seeks an IT Specialist for Enterprise Command Operations to provide event management services for IT operational events and to maintain interoperability of production systems.

You will work within Office of Information and Technology's End User Services and collaborate with customers to rapidly identify and address alerts that impact services. Excellent communication and problem-solving skills are essential.

Qualifications

• IT-related experience demonstrating Attention to Detail, Customer Service, Oral Communication, and Problem Solving.

Responsibilities

• Provide event management services for IT operational events.
• Maintain interoperability of production systems and services.
• Collaborate with customers to identify and resolve alerts and errors.
• Coordinate with monitoring tools and teams to ensure service reliability.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Tools

SolarWinds

ServiceNow

Dynatrace

DataDog

ELK

Job description

This position is located in Enterprise Command Operations (ECO), End User Services (EUS), Office of Information and Technology (OIT) serving as an IT Specialist responsible for the full range of duties within their assigned roles in the Enterprise Command Center to provide event management services for addressing IT operational events in order to maintain the interoperability of production systems and services. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/21/2026.

***You must meet the Minimum Qualification Requirements AND Specialized Experience to qualify for this series as described below.***

Minimum Qualifications Requirements

Basic Requirements Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

EXPERIENCE

To qualify for this position, you must have information technology-related experience demonstrating all of the four competencies listed below. Ensure that this experience is clearly described in your resume:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and respond appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

-AND-

Specialized Experience for GS-12

Specialized Experience for GS-12: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

Specialized experience for this position is defined as: Documented experience conducting alert analysis on information technology systems, infrastructure, and software using application performance monitoring tools (some VA monitoring tools are SolarWinds, ServiceNow, Dynatrace, DataDog, Logic Monitor, ELK - Elastic, and others). The candidate must also demonstrate experience working directly with customers to identify and resolve alerts and errors critical to normal business functions.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps building critical competencies, labor notes. You will receive credit for all qualifying experience, including volunteer TBD.

Note the Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.