IT Specialist (Workplace Technology Administrator)

US National Gallery of Art; Washington (District of Columbia); On-site; USD 95,000 - 135,000; Full time

Job summary

The National Gallery of Art seeks qualified IT professionals to support enterprise identity and access management, endpoint management, and end-user computing environments, ensuring secure, reliable access to organizational systems and data.

Candidates should have at least one year of specialized experience at GS-13 level or equivalent and meet the basic competencies of detail, service, communication, and problem solving. This role emphasizes public service in a national museum setting.

Qualifications

• Attention to Detail required; thorough and detail-oriented.
• Customer service skills for working with clients, stakeholders, and the public.
• Oral communication; effective presentations and listening.
• Problem solving with sound judgment and decision making.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Education

IT Management Series 2210 (IGS)

Job description

The National Gallery of Art welcomes all people to explore art, creativity, and our shared humanity. Millions of people come through our doors each year, with even more online, making us one of the most visited art museums in the world. Our renowned collection includes over 160,000 works of art, from the ancient world to today. Admission to the West and East Buildings, Sculpture Garden, special exhibitions, and public programs is always free.

Basic Requirements

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

1. Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
2. Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Specialized Experience Statement

Candidates must possess at least one year of specialized experience, equivalent in responsibility to the GS-13 level in the Federal service or private sector, being responsible for administering and managing enterprise identity and access management services, endpoint management solutions, and end-user computing environments to ensure secure, reliable, and efficient access to organizational systems, applications, and data.

Individual Occupational Requirement:

Information Technology (IT) Management Series 2210