IT Field Technician

Saint Francis Ministries; Salina (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Saint Francis Ministries is seeking an IT Support Technician to provide on-site and remote hardware and software support, serving as an escalation point for the IT helpdesk. You will install and configure hardware, deploy for new facilities, and decommission retired assets while maintaining accurate inventory.

The role requires 2–5 years of IT experience or equivalent education, with CompTIA A+/Network+ and CCNA certifications highly preferred.

Qualifications

• Must have 2–5 years of IT experience (helpdesk/field support) or equivalent education.
• Experience with installation, termination and testing of network cabling.

Responsibilities

• Provides on-site and remote IT hardware/software support; serves as escalation point for helpdesk.
• Performs installation/configuration of new IT hardware; handles break-fix and deployment for new facilities.
• Decommissions/removes retired IT assets; maintains inventory in asset management system.

Education

CompTIA A+ certification

CompTIA Network+ certification

CCNA certification

Job description

Job Description

Provides on-site and remote support for IT hardware and software and serves as an escalation point for the IT helpdesk

• Performs installation and configuration of new IT hardware including break-fix and new hardware requests as well as deployment of new facilities.


• Performs decommissioning and removal of retired IT assets. Utilizes asset management systems to maintain accurate IT inventory and tracking.


• Documents, tracks, and monitor issues and tasks using the IT ticketing system.


• Works with third party vendors to address technical needs including cabling, carrier network connectivity, VoIP, and copier/printer services at new and existing locations.


• Troubleshooting of computer workstation hardware including peripherals. Technical understanding of software and operating systems.


• Installs software, modifies settings, and replaces hardware as required to resolve the incident.


• Resolve desktop and network issues to restore service.


• Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves technical issues, ensures issues resolved, and documents installed configuration.


• Make updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and works on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems.


• Call clients' vendors for warranty and troubleshooting issues.


• Removal of viruses/malware


• Implements Saint Francis Ministries policies and follows directives as required. Follows and adheres to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP's), rules, personnel policies, and procedures; related accreditation and licensure standards; and federal, state, and local rules, statutes, regulations, and contractual terms.


• Is knowledgeable of and follows all safety procedures.


• Reports unusual incidents through appropriate Risk Management, clinical and safety channels.


• Ensures clients' rights are protected.

Work Environment: This position requires full-time on-site work in the office. Remote work is not permitted.

Requirements

• CompTIA A+ certification


• CompTIA Network + certification


• CCNA highly preferred


• Must have a minimum or 2-5 years or combination of education and experience in IT roles such as helpdesk and field support, Installation, termination, and testing of network cabling.


• Must be 21 years of age.


• Must pass a drug screen, MVR, KBI, Child Abuse and Neglect Central Registry Clearance check and an Adult Registry Check


• FBI Fingerprint check


• Lifting requirement of 50 lbs.


• Must have a valid driver's license, acceptable driving record and reliable transportation.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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